Beth Siska

* Monitor MVS mainframe, respond to outstanding replies, troubleshoot system problems and escalate to System Engineer as needed. Perform IPL and participate in scripted change activities as required. Open change records for hardware problems and coordinate CE access to data center to perform maintenance.

* Provide level 2 support for batch by monitoring job streams for critical applications on time delivery. Remediate job abends by modifying JCL, restarting, rescheduling to resume processing, or escalate to Application Developer.

* Support monthly security server patching for Financial Systems, bounce services, control job flow by limiting resources, rescheduling production jobs to ensure timely processing.

* Partner with EFT Engineering to onboard external vendors and internal applications to the platform by submitting firewall requests, create rules for file transfer, test with external and internal resources. Investigate and correct failed file transfers or notify source or recipient of missed delivery.

* Worked with International Accounting offices system wide on an ongoing basis to affect collections. Researched and resolved accounting issues using various internal systems. Provided training to international collectors’ team and staff in Local Accounting offices. Developed and maintained strong relationships with numerous departments both internal and external. Coordinated activities to support the monthly Revenue Management System closing and created variance reports.

* Managed a high volume of accounts, prioritizing tasks to maximize productivity and results.