Beth Stewart

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Listened to customers in actively to assess issues and provide accurate information.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.

• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• trained new employees

answered calls

data entry

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• helped order drugs
• Counted and labeled prescriptions with correct item and quantity.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Counted, measured and compounded medications following standard procedures.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.