Beth Thomas Riddle

Department Supervisor

Home Depot

Ashland, OH

10.2004 - 01.2022

Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Developed strategies to improve team performance and productivity.
Trained new employees on company policies and procedures.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Tracked progress on projects and provided timely feedback to staff members.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Participated in recruitment efforts by interviewing prospective candidates for open positions.
Evaluated employee performance through periodic reviews and documented results accordingly.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Monitored employee productivity to provide constructive feedback and coaching.
Acted as a liaison between upper management and staff, facilitating open communication.
Responded to customer questions regarding products, prices and availability.
Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Complied with company policies, objectives and communication goals.
Identified needs of customers promptly and efficiently.
Determined consumer needs to provide products and services appealing to larger market.
Maintained relationships with customers through regular follow-up calls and emails.
Attended trade shows, conferences, and other events as a representative of the company's brand.
Greeted customers and provided exceptional customer service.
Maintained up-to-date knowledge of store merchandise and policies.
Processed credit card transactions quickly and securely.
Processed returns, exchanges, and refunds in accordance with company policies.
Demonstrated product features and benefits for customers' needs.
Assisted customers with product selection, sizing and styling.
Processed transactions using a point-of-sale system.
Upsold additional items based on customer interests and needs.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built and maintained relationships with peers and upper management to drive team success.
Engaged customers in friendly, professional dialogue to determine needs.
Developed trusting relationships with customers by making personal connections.
Worked with fellow sales team members to achieve group targets.
Placed special orders or called other stores to find desired items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.