Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Patricia (Beth) Toler

Ironwood,MI

Summary

High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.

Overview

7
7
years of professional experience

Work History

Front End Manager /Crew Trainer

Harps Food Stores
Mountain Home, AR
04.2022 - 07.2025
  • Supervised the front end of the largest store in the family of 150 Harps stores.
  • Managed the entirety of the store on nights and weekends.
  • Functions included cash handling, settling of drawers, and also running the customer service desk.
  • I organized the schedule for the front end and made sure spots were filled if there were call-outs or any issues.
  • Trainer duties included orientating new hires on Harps' policies and assisting with any HR questions. Trained all new front-end employees.
  • Trained with the general merchandising department.
  • In the process of taking over the flower department, which included the intake of deliveries and daily maintenance of the display case. Daily flower arranging for cases and special orders.

Assistant Manager

Langlois Market
Langlois, OR
07.2019 - 10.2021
  • Managed a crew of six to eight people.
  • Duties included keeping the deli stocked, and making daily menu items, both hot and cold.
  • Running and managing the cashier and lottery areas.
  • Closed and opened store.
  • Stocking, inventory, and general store upkeep.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.

Front Desk Clerk

Azalea Lodge
Gold Beach , OR
09.2018 - 07.2019
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
  • Managed a group of three motels when owners were out of town

Education

General Business/ Banking

American Institute of Banking
Glen Burnie, MD

Skills

  • Cash handling
  • Computer literate
  • Training and mentoring
  • Customer service
  • Conflict resolution
  • Time management
  • Team building
  • Staff supervision
  • Problem solving
  • Scheduling
  • Sales strategies
  • Visual merchandising
  • Cash register operation
  • Hospitality services

Affiliations

  • Mountain Biking
  • Hiking
  • Photography
  • Herbalism
  • Gardening

Timeline

Front End Manager /Crew Trainer

Harps Food Stores
04.2022 - 07.2025

Assistant Manager

Langlois Market
07.2019 - 10.2021

Front Desk Clerk

Azalea Lodge
09.2018 - 07.2019

General Business/ Banking

American Institute of Banking

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