Beth Tompkins
Lothian,MD
Summary
Dynamic professional with a proven track record in office management, customer service, and healthcare administration. Known for exceptional communication and organizational abilities, adept at multitasking in fast-paced environments. Experienced in staff management, process improvement, and customer relationship management. Returning to the workforce after a hiatus, eager to leverage past experiences and skills in a new role.
Overview
19
19
years of professional experience
Work History
Medical Office Manager
Calvert Dermatology
Prince Frederick, MD
09.2010 - 04.2016
- Advanced from Medical Assistant to Office Manager, overseeing office operations, staff, and workflow
- Conducted quality assurance reviews for client intake, registration, and scheduling processes
- Led office initiatives and special projects, ensuring alignment with organizational goals
- Managed patient records, insurance, billing procedures, and assisted in payroll generation
- Fostered positive relationships with healthcare facilities, ensuring seamless patient care coordination.
Administrative Assistant
Allen Service Company (Commercial HVAC)
Lothian, MD
07.2002 - 09.2009
- Managed Accounts Payable & Receivable functions using Peachtree accounting software
- Processed purchase orders, work orders, and maintained spreadsheets using Excel
- Oversaw customer service operations, ensuring satisfaction during service calls and maintenance visits
- Provided indirect supervision of staff, dispatching service technicians and handling general office duties.
Customer Service Representative/Photographer
Delmar/Herff Jones Photography
Annapolis, MD
06.1997 - 07.2002
- Acted as a sales representative for a large territory, processing orders and managing client relationships
- Conducted data entry, processed and shipped orders, and managed office tasks efficiently
- Demonstrated strong communication and interpersonal skills, ensuring customer satisfaction.
Medical Assistant/Front Desk
Calvert Dermatology
Prince Frederick, MD
09.2009
- Interviewed patients, recorded medical information, and prepared treatment rooms for examinations
- Assisted physicians in surgical procedures, maintained medical instruments, and managed inventory
- Handled appointment scheduling, billing, medical record maintenance, and insurance processing
- Provided data entry support for electronic record-keeping systems, ensuring accuracy and efficiency.
Education
Southern Senior High School
12.1997
Skills
- Strong communication
- Customer service
- Effective time management
- Organizational abilities
- Conflict resolution
- Customer relationship management
Timeline
Medical Office Manager
Calvert Dermatology
09.2010 - 04.2016
Medical Assistant/Front Desk
Calvert Dermatology
09.2009
Administrative Assistant
Allen Service Company (Commercial HVAC)
07.2002 - 09.2009
Customer Service Representative/Photographer
Delmar/Herff Jones Photography
06.1997 - 07.2002
Southern Senior High School
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