Beth Trenchard
Maricopa,AZ
Summary
Detail-oriented in retail management with over 30 years experience. Expert in coaching, scheduling, leading in industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in leading teams and committed to punctuality. Ambitious Managing Director with excellent leadership and coaching skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
22
22
years of professional experience
Work History
General Manager in Training
Goodwill Of Central And Northern Arizona
Phoenix, AZ
07.2022 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Real Estate Agent
Home Smart Success
Maricopa, AZ
03.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Restaurant Manager
Branding Iron Restaurant And Saloon
Oakhurst , CA
02.2017 - 10.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Pet Hotel Leader
Petsmart
Queen Creek, AZ
08.2011 - 01.2018
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Front End Manager /Receiving Supervisor
Burlington
Mesa, AZ
01.2008 - 08.2011
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Prepared weekly employee work schedules for team members.
Director of Merchandising
Papillon Helicopters
Grand Canyon, AZ
10.2005 - 01.2008
- Developed productive relationships with key account holders.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Supervised human resources functions for [Type] and [Type] groups in [State] and [State].
Director of Operations
Delaware North Parks & Resorts
Grand Canyon , AZ
06.2001 - 10.2004
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Managed procurement, inventory and warehouse operations.
Education
High School Diploma -
Mariposa County High School
Mariposa, CA06.1986
Skills
- Inspection Readiness
- Human Resources Oversight
- Sales Promotion
- Professional Relationships
- Department Oversight
- Policy Development and Enforcement
- Manager Coaching and Training
Timeline
General Manager in Training
Goodwill Of Central And Northern Arizona
07.2022 - Current
Real Estate Agent
Home Smart Success
03.2021 - Current
Restaurant Manager
Branding Iron Restaurant And Saloon
02.2017 - 10.2020
Pet Hotel Leader
Petsmart
08.2011 - 01.2018
Front End Manager /Receiving Supervisor
Burlington
01.2008 - 08.2011
Director of Merchandising
Papillon Helicopters
10.2005 - 01.2008
Director of Operations
Delaware North Parks & Resorts
06.2001 - 10.2004
High School Diploma -
Mariposa County High School
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