Accomplished Communications and Change Management Professional with robust background working with clients to identify and address communications, training, and DEI needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Communications Lead
Accenture Federal Services
Remote
12.2023 - Current
Conducted internal and external stakeholder analysis to identify communication needs in effort to develop and implement communication plan to best support agile project delivery
Delivered application communications pertaining to multiple client priority applications
Served as incident communications lead for multi-level incident communications
Conducted change management and knowledge management activities to streamline and standardize client facing processes across project, to include training materials, lunch and learns, office hours, and stakeholder analysis
Collaborated with cross-functional teams for successful product launches and promotional initiatives.
Mentored junior team members to foster professional growth and improve overall department performance.
Overhauled internal communication processes to streamline information flow between departments and eliminate redundancies.
Aligned messaging across multiple platforms to ensure consistency in tone, voice, style, and visual elements of communications materials.
Scrum Master & PMO
Accenture Federal Services
Remote
06.2023 - 12.2023
Worked with Chief Information Security Officer and direct team to conduct subcontractor supplier cyber security assessment and compliance with NIST 800-171 to assist in facilitating programs with seamless integration with forward initiatives in cyber security.
Lead team of analysts to facilitate external communications to suppliers for assessment activities.
Led sprint reviews and planning meetings to promote full team engagement.
Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Assessed and reported progress to stakeholders regularly, maintaining transparency throughout project lifecycle.
Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Training Team Lead Deputy
Accenture Federal Services
Remote
06.2022 - 06.2023
Lead development and facilitated instructor led training materials and delivered training to virtual attendees for the Approval, Compliance and Liaison (AC&L) staff for Veterans Benefits Administration Education Services.
Lead development and facilitated instructor led training materials and delivered training to virtual attendees for National Training Team (NTT) staff for Veterans Benefits Administration Education Services.
Lead development of instructor led training materials and delivered training to virtual attendees and hands on training for in-person attendees for SCO Enrollment Manager In-Person Training Workshop.
Served as Project Manager for creation of self-paced training modules for School Certifying Officials (SCOs) to learn Enrollment Manager system by providing strategic guidance, system processes, quality reviews, and audio creation.
Served as Project Manager for creation of self-paced training module for VA Internal Staff to learn Enrollment Manager system by providing strategic guidance, system processes, quality reviews, and audio creation.
Reviewed and provided strategic guidance for work products including resource materials, Readiness Assessments, Frequently Asked Questions (FAQs) and cross team collaborative efforts for stakeholder engagement.
Developed Training Strategy for Paper Based SCO population for Enrollment Manager to support government mandate.
Served as Enrollment Manager Change Management Lead.
Maintained DGIB Training Team risks responsible for risk reporting posture for program level risks related to Training.
Conducted Agile Ceremonies to align DGIB Training Team.
Conducted Project Management workload planning for DGIB Training Team spanning three modernized systems.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for organization.
Communications Lead
Accenture Federal Services
Remote
02.2021 - 06.2022
Conducted internal and external stakeholder analysis to identify communication needs in effort to develop and implement communication plan to best support agile project delivery.
Delivered application communications pertaining to multiple client priority applications
Served as incident communications lead for multi-level incident communications
Conducted change management and knowledge management activities to streamline and standardize client facing processes across project, to include training materials, lunch and learns, office hours, and stakeholder analysis
Collaborated with cross-functional teams for successful product launches and promotional initiatives.
Mentored junior team members to foster professional growth and improve overall department performance.
Overhauled internal communication processes to streamline information flow between departments and eliminate redundancies.
Aligned messaging across multiple platforms to ensure consistency in tone, voice, style, and visual elements of communications materials.
Analytics and Modeling Practitioner
Accenture Federal Services
Remote
03.2020 - 02.2021
Gathered, analyzed, and created models of client data surrounding the clients: warehouse labor requirements, warehouse utilization, process improvements, technology usage, policy & procedure changes, execution plans for re-warehousing.
Developed insights and execution plans for client business practices and recommended changes based off previous project work at client.
Utilized broad set of analytical tools (SAS, Power BI) to conduct modeling for optimization and forecasting.
Developed insights and out-briefs based on modeling and analysis results to support client recommendations for senior client officials.
Project Management
Huntington Ingalls Industries
Philadelphia, PA
11.2019 - 02.2020
Developed and implemented strategic project plans to meet business objectives.
Ensured accurate forecasting of resource requirements by meticulously tracking activities against established timeline.
Developed and initiated projects, managed costs, and monitored performance.
Provided detailed project status updates to stakeholders and executive management.
Established strong working relationships with clients, fostering trust and open communication throughout duration of projects.
Developed and implemented project plans and budgets to ensure successful execution.
Logistics Specialist
McKean Defense Group
Philadelphia, PA
09.2018 - 11.2019
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Evaluated risks associated with potential disruptions in supply chain, implementing mitigation strategies accordingly.
Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
Analyzed prior delivery processes and uncovered more efficient method.
Designed tasking objective frameworks, aligning available talent with required responsibilities to maximize throughput and performance metrics.
Conducted investigations to resolve issues related to logistics and cargo movements.
Liaised with internal and external stakeholders to facilitate smooth operations.
Provided training on new systems and process improvements to promote adoption among team members within logistics department.
Co-Owner
Basket Cases Laundry, LLC
Mount Ephraim, NJ
12.2017 - 08.2018
Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Increased overall profitability by identifying cost-saving measures and optimizing resource allocation.
Collaborated with co-owner on strategic planning initiatives for long-term business success.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
Program Management
McKean Defense Group
Philadelphia, PA
09.2016 - 12.2017
Coached team members on productivity strategies to accomplish challenging goals.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Collaborated closely with executive leadership to align program objectives with organizational strategic goals effectively.
Facilitated communication between stakeholders, ensuring timely resolutions for any potential issues or roadblocks.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Designed and developed programs and projects for dissemination to personnel.
Enhanced stakeholder satisfaction through regular progress updates and transparent communication regarding project status.
Interacted with customers and clients to identify business needs and requirements.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Security Specialist
Perrigo
Allegan, MI
08.2015 - 04.2016
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Enhanced event security by planning and executing detailed protective strategies tailored to specific situations and potential risks.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Managed and supported organization-wide privacy and security management measures.
Improved safety of employees by designing and leading tailored security awareness training sessions.
Established incident reporting system that expedited communication between departments, enabling quicker response times during emergencies.
Collaborated with local law enforcement agencies to establish strong relationships, increasing effectiveness of joint responses to incidents.
Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
Counterintelligence Special Agent
United States Army
Fort Gordon
04.2013 - 08.2015
Conducted risk and vulnerability assessments supporting Army policies and procedures to minimize adverse impacts to national security.
Safeguarded national security information and ensured core classified national information protection security disciplines of information were implemented from policy viewpoint to ensure mission requirements were met.
Developed relationships with informants to obtain information related to cases.
Identified case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations.
Conducted personnel investigations and due diligence in accordance with policies and regulations.
Collaborated with other Armed Forces Offices and Civilian Agencies to exchange information and coordinate activities
Prepared reports that detailed investigation findings for further analysis and further actions.
Provided mandatory training briefs to groups ranging from 2 personnel to 300 personnel.
Acted as physical security manager to ensure security program implementation and adherence to secure personnel, facilities, assets, and material and information from unclassified up to and including classified materials with classification caveats.
Conducted security analysis and implemented new control requirements, procedures, and protocols if needed to adhere to updated policies and procedures.
Performed safeguard operations of secure rooms and buildings.
Participated in and obtained certification in Counterintelligence related skills while stationed OCONUS.
Black Hawk Helicopter Mechanic
United States Army
Fort Bragg
11.2009 - 03.2013
Ensured compliance with FAA regulations through strict adherence to guidelines and proper documentation of all maintenance activities.
Maintained detailed records of all helicopter maintenance tasks performed, providing clear audit trail for regulatory inspections.
Read and interpreted aircraft documentation to determine repair feasibility and methods.
Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
Followed safety procedures while analyzing issues and working on aircraft.
Office Manager
Sarvi Golden Enterprises
Marlton, NJ
01.2008 - 12.2009
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Delivered performance reviews, recommending additional training or advancements.
Leveraged data and analytics to make informed decisions and drive business improvements.
Evaluated employee records and productivity and submitted evaluation reports.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
MBA - Business Administration, Project Management
Northcentral University, La Jolla, CA
01.2023
3.8 GPA
Master of Science - Counseling Psychology
Chestnut Hill College, Philadelphia, PA
05.2019
Minor: Human Services
3.89 GPA
Bachelor of Arts - Intelligence Studies, Intelligence Collection
American Military University, Charles Town, WV
05.2015
Associates of Applied Science - Intelligence Operations Studies
Cochise College, Sierra Vista, AZ
07.2013
4.0 GPA
Skills
Digital Transformation
Change Management
JIRA
Strategic Communications
Communication Strategy Development
Strategy Development
Diversity, Equity, and Inclusion
Team Management
Certification
USF Diversity, Equity, & Inclusion in the Workplace - MAR 2021
ICAgile - APR 2021
Prosci Change Management - APR 2021
USF Inclusive and Ethical Leadership - OCT 2021
SAFe DevSecOps - DEC 2021
KMI Knowledge Manager - JAN 2022
Agile Coach - MAR 2023
Agile Team Facilitator - MAR 2023
ECornell Diversity Equity & Inclusion - APR 2023
Clearance
PUBLIC TRUST
Citizenship
US
Purple Heart Recipient
True
Awards And Medals
Purple Heart
Afghanistan Campaign Medal with Campaign Star
Combat Action Badge
Army Achievement Medal
Army Good Conduct Medal
National Defense Service Medal
Global War on Terrorism Service Medal
Army Service Ribbon
Overseas Service Ribbon
NATO Medal
Veteran Preference
30% OR MORE DISABLED
Timeline
Communications Lead - Accenture Federal Services
12.2023 - Current
Scrum Master & PMO - Accenture Federal Services
06.2023 - 12.2023
Training Team Lead Deputy - Accenture Federal Services
06.2022 - 06.2023
Communications Lead - Accenture Federal Services
02.2021 - 06.2022
Analytics and Modeling Practitioner - Accenture Federal Services