Beth Wachowiak
Hamburg,NY
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Possess strong communication and interpersonal skills, ensuring positive customer experiences. Results-driven with a solid track record in delivering quality work, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Server
The Buffalo Club
Buffalo, New York
08.2018 - 01.2025
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Resolved conflicts between employees quickly and fairly.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Developed rapport with regular customers to encourage repeat business.
- Organized weekly team building activities designed to foster collaboration among servers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interacted and engaged with patrons to promote friendly environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Radiologic Technologist
Mash Urgent Care
Orchard Park, New York
06.2014 - 08.2018
- Wrote reports outlining findings of diagnostic testing and imaging services.
- Completed general administrative tasks to support radiology department.
- Ensured that all documents related to patients' medical history were maintained properly according to HIPAA regulations.
- Participated in continuing education activities related to new developments in Radiologic Technology field.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
- Performed radiologic examinations utilizing computed tomography, magnetic resonance imaging, ultrasound and other specialized equipment.
- Documented examination results accurately in patient records for future reference by healthcare providers.
- Collaborated with multidisciplinary team members such as nurses and physicians to provide excellent patient care services.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Educated patients about radiological procedure risks, benefits and alternatives as well as post-exam restrictions or instructions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Radiologic Technology
Trocaire College
Buffalo, NY05-2014
MBA - Secondary Education
SUNY Buffalo State
Buffalo, NY05-2006
Bachelor of Arts - English
SUNY Buffalo State
Buffalo, NY12-2003
Skills
- High volume dining
- Strong leadership
- Server support
- Sales goals achievement
- Service prioritization
- ServSafe certification
- Responsible and trustworthy
- Compliance standards
- Attention to detail
- Organization and efficiency
- Positive and friendly attitude
- Fine dining
- Problem-solving
- Flexible scheduling
- Staff development
- Table management
- Team leadership
- Employee training and development
- Fine dining experience
- Compliance training
- Service recovery
- Event setup
- Sales techniques
- Liquor, wine, and food service
- Cross-cultural communication
Timeline
Lead Server
The Buffalo Club
08.2018 - 01.2025
Radiologic Technologist
Mash Urgent Care
06.2014 - 08.2018
Associate of Science - Radiologic Technology
Trocaire College
MBA - Secondary Education
SUNY Buffalo State
Bachelor of Arts - English
SUNY Buffalo State
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