Beth A. Wagner
Shermans Dale
Summary
Dynamic Quality Assurance Supervisor at DHL Supply Chain with a proven track record in implementing SOPs and corrective actions, enhancing operational efficiency. Skilled in compliance training and team leadership, I excel in driving quality improvements and fostering a culture of accountability, ensuring alignment with customer standards and regulatory compliance.
Overview
23
23
years of professional experience
Work History
Quality Assurance Supervisor
DHL Supply Chain
Carlisle
11.2023 - Current
- Oversaw SOPs, work instructions, change controls, and process engineering for enhanced efficiency.
- Established building setup, implemented instructions, and coordinated first production runs.
- Conducted internal quality audits, self-assessments, and monitored key performance indicators (KPIs).
- Implemented corrective actions to address non-conformances and prevent recurrence.
- Served as primary contact for QA issues, ensuring alignment with customer requirements.
- Monitored and coached QA team on accuracy and compliance with customer standards.
- Trained staff in quality processes to ensure adherence to compliance protocols.
Compliance Analyst
Centric Bank
Enola
05.2021 - 11.2023
- Assisted in implementation of Bank’s compliance program through data collection, analysis, and report drafting.
- Developed data collection and analysis tools to support compliance and risk initiatives.
- Prioritized and organized tasks to enhance workflow efficiency.
- Suggested improvements for current compliance processes to ensure effectiveness.
- Contributed to staff training development on compliance topics.
- Gained expertise in regulatory guidelines impacting the Bank, focusing on HMDA and CRA.
- Updated and improved compilation and reporting processes for CRA and HMDA reportable loan applications.
- Conducted monitoring reviews of systems to identify inefficiencies in controls.
Club-credit Membership Manager
Bass Pro Shops
Harrisburg
03.2018 - 05.2021
- Doubled account volume by developing and implementing strategic plans.
- Oversaw Credit Card (Club) program acquisition, activation, and sales as well as customer experience.
- Facilitated design and execution of strategies that enhanced key performance indicators driving revenue.
- Implemented contests to motivate associates and departments, fostering a positive environment.
- Trained new CLUB Membership Manager to ensure successful role transition.
- Resolved operational issues across stores to maintain compliance with Capital One procedures.
- Conducted interviews and hired CLUB outfitters for permanent and seasonal positions.
Customer Service/Curbside Pickup Manager – COVID Store Closure Interim
Bass Pro Shops
03.2020 - 05.2020
- Facilitated curbside pick-up operations during store closure due to COVID.
- Answered phones for general questions/assisted customers in ordering products or directing them in solving their needs.
- Setup appointments and solved issues for customers from on-line gun sales.
Care Giver for Parent
05.2016 - 03.2018
Audit Team Associate
Sam's Club
Mechanicsburg
08.2014 - 05.2016
- Conducts/analyzed Daily/Weekly/Monthly count of club inventory matched against electronic inventory to control shrink (losses).
- Researched inventory database/systems to determine if losses are due to incorrect processes due to cashiers, or incorrect receiving processes or theft.
Caregiver for parent
Self-employeed
Shermans Dale
08.2011 - 08.2014
Internal Auditor II
Members 1st Federal Credit Union
Mechanicsburg
06.2008 - 08.2011
- Analyzed risk assessments to determine areas to be audited.
- Designed audit programs and audit reports to provide to management.
- Performed investigations/reviews at the request of management or the NCUA.
- Facilitated branch audits to ensure that proper controls and procedures are in place as required by management and issue audit reports.
- Analyzed policy and procedures and recommended changes according to best practices for government/state regulations.
- Partnered with Branch Operations in the training of branch staff in policy and compliance issues.
Assistant Branch Manager
Members 1st Federal Credit Union
Mechanicsburg
03.2007 - 06.2008
- Delivered high customer service in handling member requests, through account opening, inquiries, loans; support management in business development through support of motivation of staff to reach their individual and branch goals by daily and weekly monitoring.
- Conducted Head teller duties as needed to ensure the smooth running of the branch.
- Participated in community events to create awareness of the Credit Union.
- Drove and monitor staff development through one on ones and meetings.
- Delivered performance evaluations and disciplinary actions.
- Interviewed/hired applicants for available positions within the branch.
Regional Operations Officer
Commerce/Metro Bank
Harrisburg
05.2003 - 03.2007
- Created/organized new branch supply order, setup and opening.
- Trained and implemented new procedures, rules, regulations for 8 branches.
- Monitored and evaluated branch compliance of OCC regulations, BSA, Patriots Act, and SOX regulations.
- Facilitated monthly branch reviews to ensure balancing measures are in place.
- Audited branches quarterly to ensure balancing measures are maintained and report to upper management.
- Demonstrated operational support for staff to ensure resolution of differences and compliance issues.
- Worked in partnership with the Retail Market Managers and Store Management to ensure branch operational soundness through staff development, monitoring cash levels, GL balances, branch balancing issues and teller differences.
- Coached and demonstrated as a role model by superior operational and management skills.
Education
Associate Degree - Accounting
Harrisburg Area Community College
Harrisburg, PABeginning Tools and Techniques for Auditors -
Institute For Internal Auditors
Introduction to Operational Auditing -
Institute for Internal Auditors
Skills
- Adaptability
- Quality audits
- Corrective actions
- SOP development
- Compliance training
- Risk assessment
- Process improvement
- Team leadership
- Internal controls
- Effective communication
- Attention to detail
- Customer service
- Problem solving
- Active listening
- Operational analysis
- Effective delegation
- Conflict management
- Mentoring and coaching
- Motivation
- Goal forecasting
- Task coordination
- Team collaboration
- KPI monitoring
- Performance evaluation
- Customer complaint handling
- Verbal and written communication
- Quality improvements
- Safety procedures
- Detail-oriented
- Analytical thinking
- Problem-solving skills
- Regulatory compliance
Timeline
Quality Assurance Supervisor
DHL Supply Chain
11.2023 - Current
Compliance Analyst
Centric Bank
05.2021 - 11.2023
Customer Service/Curbside Pickup Manager – COVID Store Closure Interim
Bass Pro Shops
03.2020 - 05.2020
Club-credit Membership Manager
Bass Pro Shops
03.2018 - 05.2021
Care Giver for Parent
05.2016 - 03.2018
Audit Team Associate
Sam's Club
08.2014 - 05.2016
Caregiver for parent
Self-employeed
08.2011 - 08.2014
Internal Auditor II
Members 1st Federal Credit Union
06.2008 - 08.2011
Assistant Branch Manager
Members 1st Federal Credit Union
03.2007 - 06.2008
Regional Operations Officer
Commerce/Metro Bank
05.2003 - 03.2007
Associate Degree - Accounting
Harrisburg Area Community College
Beginning Tools and Techniques for Auditors -
Institute For Internal Auditors
Introduction to Operational Auditing -
Institute for Internal Auditors