Summary
Overview
Work History
Education
Skills
References
Timeline
BusinessAnalyst
Beth Walker

Beth Walker

Mesa,AZ

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

14
14
years of professional experience

Work History

Account Manager

Viking Cruises
01.2020 - 12.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Achieved and maintained #1 ranking as top volume sales producer out of a 200+ travel agent region (out of 3 account managers) for over a year
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Created strong relations with top revenue clients to ensure their needs and marketing goals were met
  • Developed annual account plans for assigned accounts
  • Increased sales and brand awareness by setting strategy (on a limited budget) for print, web ad communications, and in person sales presentations
  • Responsible for monitoring pre and post sales quality standards to ensure service excellence across the client territories
  • Worked in collaboration with Account Managers, Directors of Business Development, and inside sales teams both locally and globally to develop good client relationships and maximize business growth.

Outbound Travel Consultant

Viking Cruises
10.2017 - 01.2020
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Developed and maintained sales material and current product knowledge
  • Upselling to clients and increasing margins and brand loyalty
  • Consistently met and exceeded monthly sales quotas
  • Met time lines and displayed superior inbound and outbound sales skills
  • Exceeded expectation in delivering product presentations to clients via phone
  • Outbound dials
  • Streamlined booking processes for increased efficiency and reduced client wait times.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
  • Worked closely with clients to understand unique needs and meet specific travel desires.

Cruise Vacation Planner

Princess Cruises
10.2014 - 10.2017
  • Enhanced guest satisfaction by organizing personalized and memorable cruise experiences.
  • Boosted sales performance by providing tailored vacation recommendations and upselling packages.
  • Collaborated with travel agents to develop customized itineraries, resulting in increased bookings.
  • Maintained high client retention rates through exceptional customer service and follow-up communication.
  • Conducted market research to stay informed on industry trends, enhancing the overall value of vacation planning services provided.
  • Implemented new CRM software, improving data management capabilities and increasing team productivity.
  • Optimized marketing materials to attract new clientele and increase brand visibility within the market.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Opening Manager/ Book Keeper

Marie Callenders
11.2007 - 10.2014
  • Managed a staff of 52 employees
  • Streamlined opening processes by implementing efficient scheduling and staff training methods.
  • Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
  • Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
  • Coordinated with vendors to ensure timely deliveries and resolve any discrepancies or issues.
  • Developed comprehensive employee training programs to boost performance and productivity during the opening shift.
  • Created detailed reports on daily operations, highlighting areas for improvement and recommending solutions to upper management.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Assisted with budget preparation and monitoring, contributing to better expense control.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Maintained and processed invoices, deposits, and money logs.

Education

Littlerock High School
06.2004

Skills

  • Sales Development
  • Client Relationship Management
  • Brand Management
  • Sales Expertise
  • Account Management
  • Goals and Performance
  • Product Training
  • Business Development and Planning
  • Sales Reporting
  • Goal-Oriented
  • CRM Systems
  • Outbound Telephone Marketing

References

Available upon request

Timeline

Account Manager

Viking Cruises
01.2020 - 12.2021

Outbound Travel Consultant

Viking Cruises
10.2017 - 01.2020

Cruise Vacation Planner

Princess Cruises
10.2014 - 10.2017

Opening Manager/ Book Keeper

Marie Callenders
11.2007 - 10.2014

Littlerock High School

Similar Profiles

CREATE PROFILE
Beth Walker