Summary
Overview
Work History
Education
Skills
Timeline
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Beth White

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Up Front Customer Service

Chick-fil-A
04.2023 - Current
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Collaborated with team members to improve overall response times and service quality.

Accounting Clerk

Fox Glass
09.2022 - 02.2023
  • Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Input high volume of monthly invoices with consistent accuracy.

Administrative Assistant

Ranstad
02.2022 - 09.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Customer Service Representative

Giant Food Stores
07.2021 - 02.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Virtual Customer Service Helpline

PA Pandemic Unemployment Assistance
10.2020 - 02.2021
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Streamlined the virtual support process for increased efficiency and improved response times.
  • Provided exceptional customer service by actively listening to concerns and offering tailored solutions.
  • Collaborated with team members, sharing best practices for handling challenging situations effectively.
  • Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
  • Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
  • Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly.
  • Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of the issue at hand.
  • Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Administrative Assistant

Ace Design
01.2020 - 08.2020
  • Improved customer satisfaction by addressing and resolving disputes in a timely manner.
  • Managed a portfolio of delinquent accounts, resulting in increased recoveries and reduced losses.
  • Collaborated with sales and customer service teams to resolve billing issues proactively.
  • Developed customized payment plans for clients, increasing the likelihood of successful repayments.
  • Negotiated settlements on outstanding balances, reducing overall write-offs for the department.
  • Leveraged strong communication skills to build rapport with customers during collection calls.

Education

No Degree - Psychology

Wilmington University
New Castle, DE
05.2025

High School Diploma -

Frankford High School
Philadelphia, PA
06.1994

Skills

  • Call Center Experience
  • Complaint Handling
  • Product Knowledge
  • Written Communication
  • Computer Proficiency
  • Positive Attitude
  • Empathy Display
  • Conflict Resolution
  • Effective Communication
  • Interpersonal Skills
  • Telephone Etiquette
  • Problem Solving
  • Multitasking Abilities
  • Customer Service

Timeline

Up Front Customer Service

Chick-fil-A
04.2023 - Current

Accounting Clerk

Fox Glass
09.2022 - 02.2023

Administrative Assistant

Ranstad
02.2022 - 09.2022

Customer Service Representative

Giant Food Stores
07.2021 - 02.2022

Virtual Customer Service Helpline

PA Pandemic Unemployment Assistance
10.2020 - 02.2021

Administrative Assistant

Ace Design
01.2020 - 08.2020

No Degree - Psychology

Wilmington University

High School Diploma -

Frankford High School

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Beth White