Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beth Wilcox

Jackson,CA

Summary

Dynamic Partner Services Manager and Senior IT Project Manager at CDW, adept in strategic planning and fostering robust partner and customer relationships. Leveraged F5, Netscaler, and Cisco technologies to streamline operations, achieving significant project milestones. Excelled in collaboration, driving team efficiency, and implementing innovative solutions for enhanced productivity and partner satisfaction.

Overview

26
26
years of professional experience

Work History

Partner Services Manager

CDW
04.2013 - 05.2021
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
  • Developed and implemented strategies to enhance partner relations.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Streamlined internal processes, fostering improved efficiency and productivity within the firm.
  • Cultivated a positive work environment within the firm by promoting collaboration among colleagues.

Senior IT Project Manager

CDW
01.2011 - 03.2013
  • Delivered reliable solutions by overseeing infrastructure design, testing, implementation, and support phases of IT projects.
  • Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
  • Streamlined project delivery by implementing methodologies and improving collaboration among team members.
  • Led technical upgrade projects for clients by working and coordinating with consultants for integrations.
  • Negotiated contracts with vendors that led to cost savings while maintaining a high level of service quality.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.

Education

Bachelor of Arts - Business Administration

Austin College
Sherman, TX
08.1998

Skills

Knowledgeable in F5, Netscaler, Cisco switches, routers, and firewalls

Performance Analysis

Partner and Customer Relationship Building

Collaboration and Teamwork

Creative and Critical Thinking

Establishing Effective Relationships

Organization and Administration

Investigation skills- decision based

Administrative Management

Operations Management

Company processes and procedures

Innovation mindset

Strategic Planning

Timeline

Partner Services Manager

CDW
04.2013 - 05.2021

Senior IT Project Manager

CDW
01.2011 - 03.2013

Bachelor of Arts - Business Administration

Austin College

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Beth Wilcox