Beth Wilkins
San Antonio
Summary
Dynamic Referral Coordniator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational, and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Referral Coordinator
Castle Hills Family Practice
07.2023 - Current
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Front Desk Receptionist
Castle Hills Family Practice
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Referral Coordinator
Physician's Health Services Clinic Inc.
09.2022 - 07.2023
- Collaborated with store manager to maintain daily operations.
- Communicated with patients, ensuring that medical information was kept private.
- Processed referral requests from patients, doctors and other health care professionals.
- Scheduled appointments with specialists on behalf of clients.
- Acted as the first point of contact for customers, greeting them and answering their questions
- Scanned all of the documents and entered them into the records management system, Athena.
- Know how to use and navigate Athena
- Maintained strict confidentiality to maintain customer confidence and protect operations
- Cleaned and organized the reception area to maintain company appearance standards
Human Resources Assistant Work Study
University Of The Incarnate Word
10.2021 - 12.2021
- Create, Organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted with employee termination process to drive consistency and reduce discrimination claims
- Handled sensitive and confidential employee information with complete discretion
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Updated and maintained employee attendance records.
Education
Associate of Arts - Music Performance
University of The Incarnate Word
San Antonio, TXAssociate of Science - Entomology
Palo Alto College
San Antonio, TX01.2025
Associate of Arts - Music Performance
Palo Alto College
San Antonio, TX05.2021
High School Diploma -
Communications Arts High School
San Antonio, TX05.2019
Skills
- Flexible
- Medical Terminology
- Patient Data Management Systems
- Data Integrity
- Know how to use Microsoft Word, Spreadsheets, Excel, and PowerPoint
- HIPAA Regulations
- Call Transfers
- CPT Coding
- Compassionate Communication
- Appointment Scheduling
- Greeting Visitors
- Reading Comprehension
Timeline
Referral Coordinator
Castle Hills Family Practice
07.2023 - Current
Front Desk Receptionist
Castle Hills Family Practice
07.2023 - Current
Referral Coordinator
Physician's Health Services Clinic Inc.
09.2022 - 07.2023
Human Resources Assistant Work Study
University Of The Incarnate Word
10.2021 - 12.2021
Associate of Arts - Music Performance
University of The Incarnate Word
Associate of Science - Entomology
Palo Alto College
Associate of Arts - Music Performance
Palo Alto College
High School Diploma -
Communications Arts High School
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