Beth Winter
Mount Zion,IL
Summary
Goal-oriented Customer Service Manager with 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
37
37
years of professional experience
Work History
Research Analyst
Amazon Mechanical Turk
04.2018 - Current
- 99.6% accuracy rate
- Research Analysis.
- Numeracy.
- Data Entry.
- Provided IT and software trouble-shooting performed
- Microsoft Word
- Microsoft 365
- Microsoft Office
Industrial and Organizational Psychologist
Winter & Associates
01.2017 - Current
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Increased sales by 40%
- Developed organizational change management strategies adopted by key stakeholders and evangelized across all departments.
- Interacted with clients to assist in gaining insight, defining goals and planning action to achieve effective personal development and adjustment.
- Identified concerns, research methodologies and optimal experimental designs to collect desired information.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
Receptionist/Professional Leasing Consultant
Continental Communities
03.2002 - 06.2006
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Scheduled client showings of apartments.
- Scheduled client move-ins
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Receptionist Coordinator/Receptionist /Sales Associate
The Sun Room Tanning Salon
03.1997 - 03.2000
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Streamlined office processes for increased efficiency by organizing and maintaining schedules, appointments, and meetings.
- Improved client relations with exceptional communication skills, providing information on products and services as needed.
- Collaborated with team members to ensure seamless coordination of daily operations and special events.
- Increased office productivity through expert management of filing systems, records, and correspondence.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Assisted in the efficient flow of information between departments with timely delivery of messages and documents.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Scheduled client tans in person and over the phone.
Receptionist
Health Management Services
01.1987 - 01.1993
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Certificate - Covid-19 Contact Tracing
Purdue University Global
Online05.2021
Master of Arts - Industrial And Organizational Psychology
Touro University Worldwide
Los Alamitos, CA01.2017
Bachelor of Arts - Child, Family And Community Services
University of Illinois At Springfield
Springfield, IL12.1996
Associate of Arts - Sociology
Richland Community College
Decatur, IL12.1987
Skills
- Leadership Skills
- Administrative Support
- Project Coordination
- File Management
- Data Entry
- Scheduling Skills
- Decision-Making Skills
- Creative Problem Solving
- Active Learning
- Microsoft Word
- Microsoft Office Suite
- Microsoft365
- Microsoft Access
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Excel
- Yardi
- Planning Skills
- Verbal And Written Communication
- Interpersonal Skills
- Writing Skills
- Ability To Multitask
- Training And Mentoring
- Organization skills
- Time Management
- Calendar Management
- Business Administration
- Continuing Education/Professional Development
Affiliations
Member Society For Industrial And Organizational Psychology
January 2017 to Present
Associate
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Research Analyst
Amazon Mechanical Turk
04.2018 - Current
Industrial and Organizational Psychologist
Winter & Associates
01.2017 - Current
Receptionist/Professional Leasing Consultant
Continental Communities
03.2002 - 06.2006
Receptionist Coordinator/Receptionist /Sales Associate
The Sun Room Tanning Salon
03.1997 - 03.2000
Receptionist
Health Management Services
01.1987 - 01.1993
Certificate - Covid-19 Contact Tracing
Purdue University Global
Master of Arts - Industrial And Organizational Psychology
Touro University Worldwide
Bachelor of Arts - Child, Family And Community Services
University of Illinois At Springfield
Associate of Arts - Sociology
Richland Community College
Similar Profiles
Tamara CaldwellTamara Caldwell
Independent Contractor at Amazon Mechanical Turk-AmazonIndependent Contractor at Amazon Mechanical Turk-Amazon
Ashley Domenic-SmithAshley Domenic-Smith
Independent Contractor at Amazon Mechanical TurkIndependent Contractor at Amazon Mechanical Turk
Tamara CaldwellTamara Caldwell
Independent Contractor at Crowd Sourcing, Amazon Mechanical TurkIndependent Contractor at Crowd Sourcing, Amazon Mechanical Turk