Organized and Dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-Motivated work ethic to perform effectively in independent or team environments.
Overview
38
38
years of professional experience
Work History
Volunteer
Laureldale Parks And Recreations
09.2023 - Current
Help with planning Events and assisting at Parks.
Volunteer
Laureldale Planning Board
03.2022 - Current
Assist in looking at plans of properties within the Borough.
Union Trustee/Shop Steward
AFSCME Local 462
09.2008 - Current
Representing Union Member for disciplinary Meetings.
Organizing Easter Egg Hunt
Getting Donations for Events or as door prizes for Union Meetings
Audit Union Books yearly
Office Support III
County Of Berks - Public Defender's
05.2005 - Current
Implemented time management strategies to ensure timely completion of tasks and projects, meeting critical deadlines consistently.
Provide Backup coverage at receptionist when needed; greeting visitors professionally and directing them accordingly within the office.
Handled Confidential information discreetly while adhering to privacy regulations and company policies regarding court documents.
Create files for New Clients, print paperwork for files and give files to Supervisors for them to Assign to Attorneys.
Pull Files, Schedule Interviews for Juvenile to meet with Attorney before hearing.
Pull files and Create File for Mental Health Hearings.
Pull list for Preliminary Hearings at six of twelve of District Judges Offices and get files ready for Attorneys.
Previous years with County took Marriage Applications in Register of Wills Office.
Also Recorded Divorces, Custody and Mortgage Foreclosures in the Prothonotary Office.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly.
Tele-Marketing
Tele-Publications
01.1998 - 12.2023
Made calls to Patrons and Businesses for Ads in Non-Profit Program Books
Volunteer
American Red Cross
07.1986 - 11.2008
Assisted with special events and programs.
Helped with Meals-On-Wheels
Assisted with Youth Programs and Participated in programs as a youth and teen.
Volunteered and helped Families in need after house fire, flooding, or tornado.
Education
High School Diploma -
Reading Senior High School
Reading, PA
06.1994
Diploma - Computer Technology
Reading-Muhlenberg Vo-Tech
Reading, PA
06.1994
Skills
Document Preparation
Office Administration
Excellent multi-tasking ability
Customer Service
Customer Relations
Organizational Skills
Data Entry
Scheduling and calendar management
Mail handling
Timeline
Volunteer
Laureldale Parks And Recreations
09.2023 - Current
Volunteer
Laureldale Planning Board
03.2022 - Current
Union Trustee/Shop Steward
AFSCME Local 462
09.2008 - Current
Office Support III
County Of Berks - Public Defender's
05.2005 - Current
Tele-Marketing
Tele-Publications
01.1998 - 12.2023
Volunteer
American Red Cross
07.1986 - 11.2008
High School Diploma -
Reading Senior High School
Diploma - Computer Technology
Reading-Muhlenberg Vo-Tech
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