Beth Young
North Port
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Good News Pest Solutions
08.2022 - 04.2025
- My duties included answering incoming phone calls.
- I would create workorders for technicians in the field and send them a message.
- The salesteam would send contracts to me and I would enter them into the program system, charge the customer, and create a work order for a technician.
- Another duty was to create, route, and call the customers for one of the SWAT technician schedules for the next day.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked proficiently with Field routes for 2 years.
Ward Clerk/CNA
Pleasant Ridge Manor
01.2005 - 04.2022
- Working as a Nurse's aide, my main responsibilities were to assist with ADL's, record intake and output, record vital signs, and assist Nursing staff.
- When I was working as a Ward clerk, I received and entered Doctors' orders for prescriptions and therapy, added new Resident's and their care plan to the system for Nursing Staff, and kept records organized.
- Answered and made necessary phone calls to family members about up coming appointments.
Combat Medic (68W)
U.S. Army Reserve
02.1999 - 02.2011
- I started my career at the U.S. Army Reserve in Ft. Leonard Wood, Missouri, where I went through Basic Training, and then went to my MOS training in San Antonio, Texas.
- We were tested at the paramedic level for the National Registry, and then I returned to my home unit in Erie, Pennsylvania.
- I took refresher courses throughout my time there, and I retook the National Registry in 2009.
- I was deployed to Baghdad, Iraq from August 2006 to October 2007, where I worked directly with a hospital unit there.
Education
General -
Girard High School
Girard, PA05.1999
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Scheduling
- Complaint resolution
- Account updating
- Technical troubleshooting
- Appointment scheduling
- Field Routes with 2 years experience
Timeline
Customer Service Representative
Good News Pest Solutions
08.2022 - 04.2025
Ward Clerk/CNA
Pleasant Ridge Manor
01.2005 - 04.2022
Combat Medic (68W)
U.S. Army Reserve
02.1999 - 02.2011
General -
Girard High School
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