BETH ZDINAK
Drexel Hill,PA
Summary
Detail-oriented IT Support Specialist offering 27 years of skills in supporting users with technical knowledge and troubleshooting. Relates well to customers. Improves performance through skilled updates and repairs. Experienced and enthusiastic Consultant with a track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
26
26
years of professional experience
Work History
IT Support/Manager
Saint Andrew School
11.2010 - Current
- Activities include: Scheduled and supervised day-to-day troubleshooting, installations, and user access issues
- Maintaining parish-wide email
- Maintain and update 2 servers, printer servers, and security camera servers
- Fix Chromebooks, replace broken screens, keyboards, batteries
- Maintain iPads
- Maintain & update all laptops and desktops parish-wide
- Maintain & update all smartboard
- Oversaw technology and application selection, systems development, and resource acquisition
- Developed and implemented IT policies, procedures, and best practices
- Collaborated with executive leadership to align IT strategies with business goals
- Provided technical support and guidance to team members as needed
- Coordinated with external vendors for procurement of equipment and services
- Performed troubleshooting and diagnosis of software, system, and network issues and identified resolutions
- Trained employees on technology usage, improving overall productivity.
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
Support Account Manager
SAP Americas
01.2004 - 03.2009
- Activities include: Responsible for managing and supporting 4 of the top 100 maintenance-paying customers, Delivering quarterly statistic reports/presentations to the customers, Presenting new ways and ideas to help the customers better support themselves, Supporting customers through critical project milestones, Supporting customers with finding resolutions to showstopper issue
SAP R/3 Sales and Distribution Senior Support Consultant II
SAP Americas
2003 - 2009
- Activities include: Onsite support services for customers, Including Solution Management Assessment, Technical Integration Check, Feasibility Check, Business Process Performance Optimization for SD and IS-Retail., Onsite de-escalations team member, Backoffice support CRM/SD expert, Backoffice De-escalation Architect, Revenue Recognition Taskforce and CRM Customers On Watch team member
SAP R/3 Sales Distribution Consultant
Computer Sciences Corporation (CSC)
01.2003 - 01.2004
- Activities Included: Production support for a Strategic Business Unit that typically issue > 40,000 invoices monthly., Solve issues with the Sales and Distribution module of SAP system, eg Pricing, customer set up, master data., Maintained documentation, update test scenarios and scripts, SEI/CMM level 3 certified, Peer review code and configuration changes
Project Change Manager
Computer Sciences Corporation (CSC)
- Activities included: Form Baseline of programs, tables and test scripts for project, Review Test Scripts for Quality, Review changes moving into the production system - Quality checkpoints, Prepare for Software Engineering Institute Audit
SAP/Quantum Senior Analyst Quantum/SAP R3 operational lead
Computer Sciences Corporation (CSC)
01.1999 - 01.2003
- Activities included: Configure SAP R/3 to interface with the tax package; Quantum., Test and implement this interface between SAP and Quantum, Successfully implemented 6 businesses to SAP R/3 with Quantum, Maintain Documentation following SEI/CMM policies and procedures, Train and mentor team members, Manage operational reporting needs for client's Tax Resources, Identify and solve interface issued between Sap and Quantum, Managed several upgrades of Quantum, (testing the software, creating test scripts, doing user acceptance testing with client, training client on new software and implementing in production system.
Education
Masters in Information Science -
Penn State University
Great Valley, PA05.2004
Bachelor of Science -
Goldey Beacom College
Newark05.1997
Skills
- Technical Proficiency
- Problem-Solving
- Organizational Skills
- Time Management
- Customer Service
- Teamwork and Collaboration
- Excellent Communication
- Training and mentoring
- Incident Management
Timeline
IT Support/Manager
Saint Andrew School
11.2010 - Current
Support Account Manager
SAP Americas
01.2004 - 03.2009
SAP R/3 Sales Distribution Consultant
Computer Sciences Corporation (CSC)
01.2003 - 01.2004
SAP/Quantum Senior Analyst Quantum/SAP R3 operational lead
Computer Sciences Corporation (CSC)
01.1999 - 01.2003
SAP R/3 Sales and Distribution Senior Support Consultant II
SAP Americas
2003 - 2009
Project Change Manager
Computer Sciences Corporation (CSC)
Masters in Information Science -
Penn State University
Bachelor of Science -
Goldey Beacom College
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