I am seeking a permanent position where I can utilize my professional, organizational and excellent leadership skills while still being able to achieve a work/life balance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Site Supervisor
Sutter Health
08.2023 - Current
Coached team of 9 FTE's to LEAN practices.
Oversaw personnel safety and efforts at work site.
Developed work schedules for team members to maximize shift coverage.
Implemented best practices and safe operating procedures.
Guided employees and contractors in task completion, offering assistance to meet deadlines.
Improved employee morale through consistent leadership support, fostering a positive working environment.
Reduced costs for UC department by reducing inventory.
Rapid response committee chair for Tracy MOB.
Department Mentor & Certified Back Office Medical Assistant
SUTTER GOULD MEDICAL FOUNDATION
04.2017 - 08.2023
Primary medical assistant in charge of Dr. Gutierrez’s podium assisting with clinical and administrative duties.
Served as role model for mentees by demonstrating strong values and ethical standards.
Manage MD on-call schedule for department.
Update Standard Work for several office policies after recognizing need for revision.
IM Intake Process revision team.
Manage refrigerator logs.
Float MA for Allergy, Urgent Care, Flu Clinic and Covid Clinic.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
ER Ward Clerk
MEMORIAL MEDICAL CENTER
05.2015 - 04.2017
Assist all ER staff and patients.
Collaborated with interdisciplinary teams to coordinate care plans for patients with complex needs including hospital admissions and transfers.
Facilitated specialists consultations by phone.
Arrange ambulance transportation for patients.
Heavy phone monitoring.
Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
Back Office Medical Assistant, Front Office Assistant
DENA LENSER, M.D. & A.M. TRUSCELLO, M.D.
10.2011 - 05.2015
Direct patient care.
Assist doctor with clinical procedures.
Schedule patient appointments.
Verify insurance eligibility.
Management of immunizations.
Check in/check out patients.
Phone triage.
Prescription care.
Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
Back Office Medical Assistant, Transcriptionist, Accounts Receivables, Insurance and Patient Billing
RICHARD H. DAVIS, M.D.
08.1996 - 09.2011
Administrative/clinical assisting.
Prepared patient for allergy testing, placed tests using safe, accurate skin test method.
Prepared and administered injections using safe practices.
Transcribed consultation letters and daily patient notes.
Facilitated prompt prescription refills for patients by communicating with pharmacies on behalf of physicians.
Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
Supported positive teamwork within the healthcare team through clear communication, active listening, and constructive feedback.
Medical Assistant – Front & Back Office, Transcriptionist
DOUGLAS HARRIS, M.D.
08.1993 - 08.1995
Front office customer service including insurance billing.
Accurately transcribed doctor visit notes.
Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
Scheduled office visit appointments and surgeries.
Education
general education, business courses, early childhood education -
DeAnza College
Cupertino, CA
graduated medical assistants program -
Andon College
San Jose, CA
01.1984
Skills
Team Supervision
Site coordination
Site Safety
Quality Assurance
Inventory purchasing
Team Leadership
Decision-Making
Customer Relations
Employee Training
Relationship Building
Employee Management
Schedule oversight
Certification
CURRENT CCMA
CURRENT BLS
Timeline
Site Supervisor
Sutter Health
08.2023 - Current
Department Mentor & Certified Back Office Medical Assistant
SUTTER GOULD MEDICAL FOUNDATION
04.2017 - 08.2023
ER Ward Clerk
MEMORIAL MEDICAL CENTER
05.2015 - 04.2017
Back Office Medical Assistant, Front Office Assistant
DENA LENSER, M.D. & A.M. TRUSCELLO, M.D.
10.2011 - 05.2015
Back Office Medical Assistant, Transcriptionist, Accounts Receivables, Insurance and Patient Billing
RICHARD H. DAVIS, M.D.
08.1996 - 09.2011
Medical Assistant – Front & Back Office, Transcriptionist
DOUGLAS HARRIS, M.D.
08.1993 - 08.1995
general education, business courses, early childhood education -