Bethane Holmes
Springfield,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Broadpath
09.2020 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Cap Team 1
Walmart
11.2018 - 02.2019
- Stocked shelves
- Made sure things were stocked on time and in right way
- Improved store organization for easier product location and customer satisfaction.
- Maintained clean and organized backroom environment to facilitate efficient operations and safety standards adherence.
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 100%.
Manager
McDonald's
05.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Associate
debs shop
01.2013 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Temporary Worker
wsi
01.2013 - 01.2013
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated equipment and machinery safely to prevent accidents.
Cashier
kmart
01.2010 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Education
High School Diploma -
Battle Creek Central High School
Battle Creek, MI06.2011
Skills
- Scheduling
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Management
- Problem-solving abilities
- Organizational Skills
- Customer Service Skills
- Data Entry
- Call center experience
- Active Listening
- Customer Care
Timeline
Customer Service Representative
Teleperformance USA
10.2021 - Current
Customer Service Representative
Broadpath
09.2020 - 05.2021
Cap Team 1
Walmart
11.2018 - 02.2019
Manager
McDonald's
05.2015 - 10.2018
Sales Associate
debs shop
01.2013 - 01.2013
Temporary Worker
wsi
01.2013 - 01.2013
Cashier
kmart
01.2010 - 01.2012
High School Diploma -
Battle Creek Central High School
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