Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Top Partner Award
Top Partner Award
Bartender

Bethane Romo

Brighton,CO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
84
84
years of post-secondary education

Work History

Bartender

Northglenn Moose Lodge
Northglenn, CO
06.2018 - 12.2021
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Improved and applied social media marketing strategies to increase patronage.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Orchestrated numerous private parties, business meetings and formal engagements.
  • Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol

Tier 2 Customer Service Representative

KIOSK Information Systems
Thornton, CO
02.2015 - 05.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved system, hardware and telephone issues within 2 hours, improving efficiency among departments

Education

Certification - Certified Nursing Assistant

Anne Rose
Westminster, CO

Certification - CPR

Anne Rose
Westminster, CO

Certification - Medical Assistant

Medical Arts Institute
Chattanooga, TN

Certification - Phlebotomy

Academy of Allied Health
Chattanooga, TN

No Degree - General Studies

Cleveland State Community College
Cleveland, TN

High School Diploma -

Bradley Central High School
Cleveland, TN

Skills

Complaint resolutionundefined

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Documented and resolved hardware and software issues which led to customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Bartender

Northglenn Moose Lodge
06.2018 - 12.2021

Tier 2 Customer Service Representative

KIOSK Information Systems
02.2015 - 05.2020

Certification - Certified Nursing Assistant

Anne Rose

Certification - CPR

Anne Rose

Certification - Medical Assistant

Medical Arts Institute

Certification - Phlebotomy

Academy of Allied Health

No Degree - General Studies

Cleveland State Community College

High School Diploma -

Bradley Central High School

Top Partner Award

Our top customer from kiosk was our highest paying customer, and I ran that account. I received an award from my company for keeping the customer happy and within the company.

Top Partner Award

Our top customer from kiosk was our highest paying customer, and I ran that account. I received an award from my company for keeping the customer happy and within the company.

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Bethane Romo