Empathetic Client care Manage with known for effective and productive task completion. Skilled in client relationship management, conflict resolution, and team leadership. Team player that excels in communication, problem solving, adaptability, multitasking, and customer service.
Overview
6
6
years of professional experience
Work History
Client Care Manager
Comfort Keepers Home Care
Woodland, CA
01.2024 - Current
Developed and maintained relationships with clients to ensure customer satisfaction.
Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
Tracked employee overtime hours and adjusted schedules accordingly.
Conducted regular assessments of employee performance to identify areas needing improvement.
Assisted with onboarding process by providing orientation materials to new hires.
Analyzed personnel needs to determine types of training necessary for optimal performance.
Organized documents and records related to customer interactions.
Developed individualized plans of care based on each client's needs.
Staffing Coordinator
AccentCare
Sacramento, CA
05.2023 - 12.2023
Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
Coordinated and planned work shift schedules according to availability.
Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Created and distributed employee work schedules in accordance with labor laws.
Monitored employee absences and tardiness to ensure adequate coverage for shifts.
Staffing Coordinator
Progressive Home Health
Auburn, CA
04.2022 - 04.2023
Coordinated home health services for RN, LVN, PT, PTA, ST, OT, COTA, HHA and MSW.
Developed and maintained accurate schedules for staff, including vacation and sick days.
Coordinated shift changes between employees when requested or necessary.
Trained new employees on scheduling systems and processes.
Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.
Ensured that all shifts were adequately staffed according to operational requirements.
Caregiver/Scheduling Supervisor
Help at Home Senior Care
Auburn, CA
09.2018 - 04.2022
Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
Conducted assessments of client needs and developed individualized service plans to meet those needs.
Maintained accurate records of client progress, services provided, changes in condition, treatments administered.
Monitored the performance of staff members providing direct care to ensure that quality standards were met or exceeded.
Provided leadership and guidance to caregivers on best practices related to patient care.
Established schedules for assigned staff members to ensure adequate coverage of shifts and services.
Investigated client complaints regarding caregiver performance and took corrective action when necessary.
Assisted in recruiting, interviewing, hiring, orienting and training new caregivers as needed.
Education
High School Diploma -
Whitney High School
Rocklin
06-2011
Skills
In-home assessment
Staff Supervision
Application processing
Effective customer communication
Adaptability
Time management abilities
Crisis Intervention
Communication
Administrative Management
Case Management
Written and verbal communication
Problem-solving abilities
Conflict Resolution
Risk Management
Timeline
Client Care Manager
Comfort Keepers Home Care
01.2024 - Current
Staffing Coordinator
AccentCare
05.2023 - 12.2023
Staffing Coordinator
Progressive Home Health
04.2022 - 04.2023
Caregiver/Scheduling Supervisor
Help at Home Senior Care
09.2018 - 04.2022
High School Diploma -
Whitney High School
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