Bethani Amos
Monroe,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Overview
2
2
years of professional experience
Work History
Urgent Care Technician
St. Francis Urgent Care
01.2023 - Current
- Obtaining patient demographics information, medications, medical history, surgical history , and family medical history.
- Assessed patients' conditions upon arrival to urgent care facility.
- Monitored patients' vital signs and reported to the physician.
- Being present during certain parts of a physician examination, such as intimate examination.
- Assisting patients during urgent care discharge.
- Documented all care and procedures performed.
- Obtaining patients' urine for urine testing or lab send off testing.
- Prepares rooms between patients assuring they are restocked, cleaned, and equipped.
- Planned and implemented individualized patient care strategies, providing comprehensive tools for practitioners and support staff.
Costumer Service Representative
St. Francis Urgent Care
01.2023 - Current
- Trains new hire employees on the EPIC/Cadence platform
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Answers constant flow of customer calls with minimal wait times.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Use company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigate and resolved customer inquiries and complaints quickly.
- Responds proactively and positively to rapid change.
Director of First Impressions
EXIT Community Realty
04.2022 - 08.2022
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Exhibited professionalism and composure in stressful circumstances.
- Showed worth to visitors by giving undivided attention.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Organized and scheduled office meetings as well as client appointments for team of 3 professionals, effectively accommodating hectic agendas.
- Scheduled and confirmed appointments and meetings for senior management team.
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
Office Manager Assistant
EXIT Community Realty
04.2022 - 08.2022
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Recruiter
EXIT Community Realty
04.2022 - 08.2022
- Presented excellent first impression of company at interview and recruiting events.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Reviewed applications for experience and fit with posted positions.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
Education
High School Diploma -
North Central High School, Washington, LA
Washington, LA05.2019
Skills
- Attention to Detail
- Specimen Collection
- Vital signs monitoring
- Data Collection
- Patient Services
- Care Monitoring
- CPR Certification
- Excellent Communication
- Calm Under Stress
- Data Research and Analysis
- Time Management
- Computer Proficiency
- Friendly and Professional
Timeline
Urgent Care Technician
St. Francis Urgent Care
01.2023 - Current
Costumer Service Representative
St. Francis Urgent Care
01.2023 - Current
Director of First Impressions
EXIT Community Realty
04.2022 - 08.2022
Office Manager Assistant
EXIT Community Realty
04.2022 - 08.2022
Recruiter
EXIT Community Realty
04.2022 - 08.2022
High School Diploma -
North Central High School, Washington, LA
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