Bethani Amos
MONROE,LA
Summary
Assisted customers in resolving issues and enhancing satisfaction. Supported team members in achieving operational improvements. Communicated effectively to foster positive customer relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Urgent Care Technician
St. Francis Urgent Care
Monroe, LA
01.2023 - 06.2025
- Ensured that all medical equipment was properly maintained and sterilized.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Instructed new employees on proper techniques of performing daily tasks.
Patient Service Representative
St. Francis Urgent Care
MONROE, LA
01.2023 - 06.2025
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured all necessary paperwork was completed prior to patient visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
Provider Service Advocate (Remote Contract)
Christian Care Ministries
Melbourne, FL
10.2024 - 03.2025
- Answered incoming calls from providers and provided assistance with patient insurance verification, ICD-10 and CPT code eligibility, and other customer service-related issues.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with providers via phone.
- Investigated and responded to customer inquiries related to billing issues.
- Verified billing data with client contracts to ensure accuracy of invoicing.
Education
High School Diploma -
North Central High School
Washington, LA05-2019
Skills
- HIPAA compliance
- Vital signs monitoring
- Insurance verification
- Customer service
- Time management
- Attention to detail
- Training new employees
- Task prioritization
Certification
- BLS/CPR (Adult / Child / Infant / Choking)
- Automated External Defibrillation / First-Aid
References
References available upon request.
Timeline
Provider Service Advocate (Remote Contract)
Christian Care Ministries
10.2024 - 03.2025
Urgent Care Technician
St. Francis Urgent Care
01.2023 - 06.2025
Patient Service Representative
St. Francis Urgent Care
01.2023 - 06.2025
High School Diploma -
North Central High School