Summary
Overview
Work History
Education
Skills
More about me
Timeline
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Bethanie Anderson

Newton Falls,OH

Summary

I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am extremely thorough and detail oriented. I am very knowledgeable about specimen collection, handling and processing, venipuncture, ordering tests, our computer systems and patient care. Also, a compassionate Home Health Aide with experience assisting in home environments for physically disabled clients of varying capacities. Skilled at bathing and grooming, positioning and range of motion exercises and also changing bed linens and doing light cleaning. I also happen to love waitressing, with 24 years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. I also have my crisis intervention certification which means I am equipped to manage different types of emergency situations, and can properly utilize all of the tools available to de-escalate a situation. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis.

Overview

20
20
years of professional experience

Work History

Home Health Caregiver

Team Risk Management
Southington , Ohio
2022.11 - Current
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Maintained a clean and safe environment for the client; changing bed linens, wiping down bed, etc.

Lead Phlebotomy Technician

Mercy Health
Youngstown , Ohio
2021.08 - Current
  • Performed venipuncture and capillary punctures on patients of all ages.
  • Assisted in the training, orientation, and development of new employees.
  • Monitored inventory levels for laboratory supplies and equipment.
  • Provided direction to staff members regarding daily operations and patient care.

Waitress

Roby Lee's
Newton Falls , Ohio
2023.09 - 2024.01
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.

Waitress and Bartender

New Dutch Country
Middlefield , Ohio
2003.11 - 2022.11
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

Phlebotomy Certification - Phlebotomy

ETI Technical College
Niles, OH
2020-01

Skills

  • Daily Living Activities Assistance
  • Personal Grooming
  • Medical Hygiene Management
  • Sample And Specimen Collection
  • Sample Transport
  • Specimen Processing
  • Patient Relations
  • Documentation Management
  • Personal Hygiene Assistance
  • Supervision and leadership
  • Friendly, Positive Attitude
  • Task Prioritization
  • Communication
  • Customer Service
  • Food safety understanding
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu Memorization
  • CPR Certified
  • Reflective listening
  • Crisis Assessment

More about me

  • I also am on the Program Advisory Commitee (PAC) at ETI college. I assist them with how to structure their phlebotomy program and what their students will need to know when they work in this field.
  • I also speak with classes at ETI college who are about to finish their program about this field of work and answer any questions they may have.
  • I also work EVERY ELECTION. I take the classes at every election time to stay up to date on any current changes to the laws or how voting will work in Ohio for that election. I have done this for 4 years now and have not missed an election yet.
  • I also have my crisis intervention certification that I obtained in Columbus. We did real life scenario based training with actors as well as a lot of classroom learning and training. They chose the top 3 students out of our huge class at the end of the program to compete in a real life mock situation and I was one of those 3 and I also was the one that was able to de-escalate the situation out of us 3.

Timeline

Waitress

Roby Lee's
2023.09 - 2024.01

Home Health Caregiver

Team Risk Management
2022.11 - Current

Lead Phlebotomy Technician

Mercy Health
2021.08 - Current

Waitress and Bartender

New Dutch Country
2003.11 - 2022.11

Phlebotomy Certification - Phlebotomy

ETI Technical College
Bethanie Anderson