Summary
Overview
Work History
Education
Skills
Certification
Websites
Quote
Software
Accomplishments
Timeline
Generic
Bethanie Hilton

Bethanie Hilton

Program Underwriting Strategist
Gilbertsville,PA

Summary

Looking at my profile, you will note that I am known by my peers and colleagues for aligning all business objectives, being committed to attaining bottom-line results and empowering cross-functional team members.

I am passionate about driving human capital coordination, improving recruitment procedures, and engaging staff members. I am also continually focused on introducing compelling benefits policies and procedures to increase the overall motivation and retention of employees while enabling the successful execution of all benefits, entitlements, and services. My rewarding experiences centered around leveraging outstanding people management skills while fostering and maintaining productive relationships with internal teams, senior management, and other stakeholders.

I also possess an intrinsic affinity for operational excellence within multiple industries, including the hospitality, non-profit, insurance, healthcare and financial services industries. Throughout my career history, I leverage my articulate communication skills, while being fully accustomed to liaising across various organizational levels, educating on process improvement strategies, and executing on productive, inclusive customer and employee initiatives.


Connect with me today to find out how I'll make your mission my mission, to help bring ALL of your business objectives into focus!

Overview

11
11
years of professional experience
5
5
years of post-secondary education
7
7
Certificates

Work History

Program Underwriting Strategist

Nationwide
Remote, PA
05.2025 - Current
  • Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced costs.
  • Developed comprehensive strategies by analyzing market trends and consumer behavior to drive business growth.
  • Engaged in continuous process improvement efforts that led to more efficient workflows saving both time and resources.
  • Spearheaded the development of strategic plans, ensuring alignment between short-term tactics and long-term goals.
  • Collaborated with cross-functional teams to develop and execute strategic initiatives aligned with organizational objectives.
  • Enhanced stakeholder communication, presenting complex information clearly and effectively.
  • Streamlined operations to enhance efficiency, applying lean principles and continuous improvement practices.
  • Fostered strong customer relationships to gather insights and tailor products to meet their needs.

Regional Strategic Underwriting Lead

Axa XL
Exton, PA
09.2023 - 05.2025
  • Support the development, planning, and execution of strategic initiatives that generate profitable growth for the Americas region
  • Work closely with Business Unit Leaders and their teams on the development, execution and monitoring of operational plans that support their financial plans
  • Develop and implement underwriting management cadences and best practices within and across the business units in the Americas region
  • Analyze and coordinate underwriting requests from AXA Group, Business Partners, and the Global Chief Underwriting Office, and liaise with necessary stakeholders
  • Collaborate closely with functions across the Americas region, including but not limited to HR, Actuarial, Finance, Middle Office, and Governance

Sr. Advisor, Global Business Communications

Cigna Healthcare
Remote
2023 - 2023
  • Prepared and distributed communications to various internal and external audiences, leveraging various channels and tactics – intranet, PR/earned media, video and social/digital
  • Managed internal communications processes and channels in support of global business strategic goals

Communications & Strategy Consultant

Vanguard Group
Malvern, PA
04.2022 - 04.2023
  • Responsible for leading the communication and engagement strategy for a multi-divisional 10+M annual modernization and transformation effort, development of key messages and customization of divisional nuances while collaborating across different cross functional (i.e., Talent and HR) and executive leadership teams
  • Planned and executed effective internal communications and engagements campaigns to educate employees about technology modernization initiatives
  • Program management lead for all communications and engagement regarding tracking, reporting, cadence, channel, and delivery across several divisions and stakeholder groups

Sr. Specialist, Executive Communications

Liberty Mutual
Remote
10.2021 - 03.2022
  • Supported Global Retail Markets (GRM) Finance CFO, GRM West President and COO, and GRM East President and COO within internal communications on coordination of key messages, collaboration with cross-functional partners, (i.e., Talent Advisors and HR) and creative asset development across a variety of employee channels (Salesforce, Power BI, myConnections) to audiences ranging from 1,000 to 30,000 employees
  • Composed internal executive communications materials of moderate lengths, creativity and complexities and assisted with communication strategies to increase open and click through rates via Salesforce for aligned partners by up to 50% (previously 30%)
  • Present and partner with senior management on strategic objectives through action and analysis of divisional metrics / people analytics (Experience in Qualtrics with survey design, creation and analysis)

Account Specialist

Liberty Mutual
King of Prussia, PA
02.2021 - 09.2021
  • Initiated and responded promptly to telephone and written inquires about processing, policy changes requests, billing status, new applications, and ratings and accountable for leading and proactively communicating with prospective and current brokers on commercial risk management accounts
  • Prepared renewals, new business and endorsement requests for multiple underwriters by gathering and evaluating exposure data (credit information, claims history, statements of values, etc.) and entering information into databases

Sr. Account Analyst

Liberty Mutual
King of Prussia, PA
05.2019 - 01.2021
  • Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables
  • Used advanced knowledge and skills to handle moderately complex account work, solve problems, and provide technical support, training and leadership to others on process improvement

Account Analyst

Liberty Mutual
Bala Cynwyd, PA
05.2018 - 04.2019
  • Processed new business requests, renewals, endorsements, policy writing instructions, and other transactions for one or more commercial casualty underwriters in order to help them reach growth, retention and other business goals
  • Managed initial groundwork for incoming accounts in the Sharing Economy space (now the multi-million Mobility Pod)

Claims Case Manager

Liberty Mutual
Bala Cynwyd, PA
05.2017 - 04.2018
  • Established and enforced internal controls, workflows, and policies for tracking, reconciling and reporting on account activities and claims processing
  • Championed Workers Compensation insurance claims process by providing expert knowledge and building positive, trusting relationships with HR clients and support injured workers during challenging times

Claims Specialist

Liberty Mutual Group
Bala Cynwyd, PA
05.2016 - 04.2017
  • Utilized appropriate cost containment techniques to reduce overall claim costs
  • Conducted full claim investigations and reported updates and legal actions

Associate Claims Adjuster

Liberty Mutual
Bala Cynwyd, PA
01.2016 - 04.2016
  • Screened and interviewed agents and claimants to correct errors or omissions and investigate questionable claims in the national market commercial space while maintaining the highest confidentiality with sensitive information
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims

Meetings Administrator

ASTM International
Conshohocken, PA
2015.02 - 2016.01
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles, utilizing the project management lifecycle
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives through program management

Global Leadership Development Program Voyager

Marriott International, Inc.
National Harbor, MD
2014.02 - 2015.01
  • Completed various rotations from room operations, event planning & management, public space, human resources (labor union), talent, recruiting, etc.
  • Led, engaged, and communicated to more than 200 employees to build a robust team environment to handle multiple tasks and priorities with a clear, concise vision and developed and maintained strong working relationships and partnerships with stakeholders and other cross-functional teams towards successful execution of dept. goals

Education

Bachelor of Science - Hospitality Management

Temple University
Philadelphia, PA
2009 - 2014

MBA - Organizational Management

Eastern University
Wayne, PA
2023 - Current

Skills

    Project Management

undefined

Certification

Certificate in HR Management and Analytics, University of Pennsylvania, The Wharton School

Quote

I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can.
Edward Everett Hale

Software

Sharepoint

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Jira

Qualtrics

PowerBI

Salesforce

Accomplishments

  • Created packet of monthly and quarterly key performance indicators for business units to determine metrics and health of the business lines to report up to CUO and CEO of the Americas region
  • Developed and boosted marketing and communications campaign for the Americas Aerospace division, garnering high engagement and click through rates
  • Designed and organized Aviation broker management feedback project and completion of data analysis and action plan
  • Organized a joint-business division 4 day offsite for over 100 UWs, managers, and product heads
  • Developed content for a technical business review, broker event, and other executive level presentations
  • Revamped communication design of business unit newsletter to increase participation and engagement
  • Redesigned product sharepoint site to feature content in a more creative, productive and engaging way
  • Created CUO connect call presentations and survey outline and design to garner actionable and timely feedback

Timeline

Program Underwriting Strategist

Nationwide
05.2025 - Current

Regional Strategic Underwriting Lead

Axa XL
09.2023 - 05.2025

Sr. Advisor, Global Business Communications

Cigna Healthcare
2023 - 2023

MBA - Organizational Management

Eastern University
2023 - Current

Certificate in HR Management and Analytics, University of Pennsylvania, The Wharton School

01-2023

Certificate in Mastering Talent Management, University of Pennsylvania, The Wharton School

08-2022

Certified Diversity & Inclusion Recruiter (CDR), Advanced Internet Recruitment Strategies (AIRS) by ADP

06-2022

Communications & Strategy Consultant

Vanguard Group
04.2022 - 04.2023

Certified Associate Alum by The Partnership, Inc.

01-2022

Certificate in Corporate Communications, Cornell University, SC Johnson College of Business

12-2021

Sr. Specialist, Executive Communications

Liberty Mutual
10.2021 - 03.2022

Certificate in Recruiting & Talent Acquisition, Cornell University, School of Industrial and Labor Relations

09-2021

Certificate in Diversity, Equity, and Inclusion in the Workplace, University of South Florida, Muma College of Business

05-2021

Account Specialist

Liberty Mutual
02.2021 - 09.2021

Sr. Account Analyst

Liberty Mutual
05.2019 - 01.2021

Account Analyst

Liberty Mutual
05.2018 - 04.2019

Claims Case Manager

Liberty Mutual
05.2017 - 04.2018

Claims Specialist

Liberty Mutual Group
05.2016 - 04.2017

Associate Claims Adjuster

Liberty Mutual
01.2016 - 04.2016

Meetings Administrator

ASTM International
2015.02 - 2016.01

Global Leadership Development Program Voyager

Marriott International, Inc.
2014.02 - 2015.01

Bachelor of Science - Hospitality Management

Temple University
2009 - 2014
Bethanie HiltonProgram Underwriting Strategist