Bethanie Kevern

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Manager for 5 high-end custom homes being designed and built both inside and out
• Responsible for sending out bids and contracts to subcontractors
• Obtaining proper insurances needed from each subcontractor
• Maintaining records (hard copies and electronic copies) of returned bids and contracts
• Ordering/tracking supplies needed for the job sites and communicating and coordinating with the superintendent on site
• Ordering/tracking products for interior design/decor for homes to ensure it arrives on time and in proper condition
• Arranging installations
• Sending out checks to subcontractors and suppliers for work completed or items ordered

• Direct point of contact for UPS Account Executives to assist accounts with any questions, needs and/or issues.
• Managed any service issue or need for an account that was presented by the Account Executive.
• Maintained relationships with customers and kept full ownership with the client to ensure they were completely satisfied.
• Assisted with running reports and creating spreadsheets for different areas to help analyze and determine areas of improvement in shipping and billing.
• Played an instrumental role in resolving critical shipment incidents swiftly, preventing any negative impact on client relationships or business reputation.
• Maintained strong relationships with carriers and third-party logistics, leading to more effective collaboration during issue resolution efforts.
• Worked effectively in a fast-paced environment.

UPS - Preferred Account Customer Associate

January, 2018 - January, 2019

• Assisted large UPS accounts with any issues, questions and/or needs.
• Resolved complex issues for clients, demonstrating exceptional problem-solving skills and attention to detail.
• Followed up as needed with the accounts to ensure any issues they were experiencing were fully addressed/resolved.
• Maintained detailed records of customer interactions, ensuring accurate follow-up communication when necessary.
• Handled escalated situations calmly and professionally, working towards timely resolutions without compromising customer satisfaction.
• Built rapport with customers through active listening and empathy, creating trust-based relationships that resulted in repeat business.

UPS - Billing Associate/Co-Advisor

January, 2013 - January, 2018

• Assisted customers with billing and invoice questions or problems.
• Took payments and set up payment arrangements.
• Developed customized billing reports for clients, allowing them to better understand their shipping performance and make informed business decisions.
• Monitored and assessed customer interactions.
• Mentored agents by identifying areas for improvement and worked side by side with them to improve performance.
• Reviewed and provided feedback to help agents meet their goals.
• Readily available to answer questions for agents and took escalation calls.

UPS - Damaged/Lost Package Claims Department Associate

June, 2012 - January, 2013

• Assisted with filing claims for damaged/missing packages.
• Reported the condition of the damaged contents/package received to initiate the claims process.
• Thoroughly researched and investigated missing packages in an attempt to locate to prevent from having to move to a claim.
• Assisted with filing claims. Answered any questions and explained the details of the claims process. Monitored claims until all of the necessary information was received in order to pay out the sender for the damaged/missing contents.

UPS - Tracking Specialist

October, 2010 - June, 2021

• Provided package status information. Explained delivery process and alternative delivery options when necessary.
• Assisted with making any needed changes to addresses and delivery date.
• Provided support during shipments, ensuring on-time delivery and minimal disruptions to clients'' operations.
• Contacted our delivery centers when needed to improve overall delivery performance.