Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethanie Lane

Knoxville,TN

Summary

Hard working, self motivating, and experienced individual with 8+ years of customer service management. Detail oriented team player in areas of organization and communication (both verbal and written) skills. Analytical problem-solver with the ability to handle multiple projects simultaneously with a high degree of accuracy. Wishing to seek and maintain full-time position that offers professional challenges for potential growth and development with the hopes of future advancement.

Overview

8
8
years of professional experience

Work History

Store Manager

Yankee Candle
06.2022 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Store Manager

Yankee Candle
06.2021 - 06.2022
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Unit Clerk Administrator

Beverly Park Place Health And Rehab
10.2020 - 06.2022
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Collaborated with multidisciplinary teams to ensure optimal patient care and outcomes.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Prepared admissions charts and scanned records.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.

Part-Time Assistant Manager

Yankee Candle
06.2018 - 06.2021
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Caregiver

Home Helpers Of East Tennessee
09.2015 - 03.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Education

Business Administration

Roane State Community College
Harriman, TN

Skills

  • Team Development
  • Customer Service Management
  • POS Systems
  • Friendly and Positive
  • Product Merchandising
  • Systems and Software Expertise
  • Strategic Thinker
  • Goals and Performance
  • Multitasking and Organization
  • Documentation and Reporting
  • Work Planning and Prioritization
  • Outstanding Communication Skills
  • Decision Making
  • Product Knowledge
  • Relationship Building
  • Attention to Detail
  • Problem Solving

Timeline

Store Manager

Yankee Candle
06.2022 - Current

Assistant Store Manager

Yankee Candle
06.2021 - 06.2022

Unit Clerk Administrator

Beverly Park Place Health And Rehab
10.2020 - 06.2022

Part-Time Assistant Manager

Yankee Candle
06.2018 - 06.2021

Caregiver

Home Helpers Of East Tennessee
09.2015 - 03.2020

Business Administration

Roane State Community College

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Bethanie Lane