Bethanie Musgrove
Fairborn,OH
Summary
Conscientious Healthcare professional bringing top-notch abilities in clinical and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
19
19
years of professional experience
Work History
Medical Assistant/Receptionist Administrator
Huey & Weprin OBGYN, INC.
11.2020 - 09.2025
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared reports to document laboratory results and findings.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated with facilities to set up surgeries for cesarean sections and inductions of labor.
- Updated patient records to reflect upcoming surgeries and medical histories.
Medical Assistant/Receptionist
Geneisis OBGYN
04.2014 - 11.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Customer Service Supervisor
JcPenney
10.2010 - 10.2013
- Assisted with buying over the counter and communicating with retail merchants.
- Met and exceeded quarterly sales quotas by 25%.
- Established and maintained proper high traffic displays, resulting in increased sales.
- Participated in monthly competitive shopping trips and compiled full reports.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Analyzed marketing information and translated it into strategic plans.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Assistant Store Manager
DSW Shoe Warehouse
09.2009 - 10.2010
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Contributed to merchandising ideas at team sale meetings.
- Worked closely with the district manager to formulate and build the store brand.
- Trained all new managers on store procedures and policies.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Reorganized the sales floor to meet company demands.
- Stocked and restocked inventory when shipments were received.
- Design and implemented customer satisfaction metrics.
- Addressed customer inquiries and resolved complaints.
- Delivered excellent customer service by greeting and assisting each customer.
- Received and processed cash and credit payments for in-store purchases.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Shared product knowledge with customers while making personal recommendations.
- Verified that all merchandising standards were maintained on a daily basis.
Area Sales Manager
Elder Beerman
07.2006 - 04.2008
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Opened a new store location and assisted in recruiting and training new staff.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Analyzed marketing information and translated it into strategic plans.
- Displayed the appropriate signage for products and sales promotions.
- Met and exceeded quarterly sales quotas by 50%.
- Researched current and past business performance using online systems and available reports.
- Effectively communicated and coordinated execution of the planogram with store management.
Education
Associate of Arts - Health Information Management
Sinclair Community College
Dayton, OH01.2016
Bachelor of Science - Health Information Management
University of Cincinnati
Cincinnati, OHSkills
- Conflict resolution techniques
- Marketing savvy
- Focused on customer satisfaction
- Persuasive
- Skilled multi-tasker
- Deadline-oriented
- Training and development
- Billing support
- Medical office administration
- Letter preparation
- Electronic medical records
- Telephone etiquette
Accomplishments
- Successfully managed millions of dollars in merchandise per day.
- Led multiple merchandising teams and successfully exceeded sales goals by 25-50%.
- Fielded and processed up to 50 calls per day.
- Developed highly effective sales training strategies as Sales Manager of a 10-person team.
- Received numerous “exceeds expectations” ratings on performance reviews.
Timeline
Medical Assistant/Receptionist Administrator
Huey & Weprin OBGYN, INC.
11.2020 - 09.2025
Medical Assistant/Receptionist
Geneisis OBGYN
04.2014 - 11.2020
Customer Service Supervisor
JcPenney
10.2010 - 10.2013
Assistant Store Manager
DSW Shoe Warehouse
09.2009 - 10.2010
Area Sales Manager
Elder Beerman
07.2006 - 04.2008
Associate of Arts - Health Information Management
Sinclair Community College
Bachelor of Science - Health Information Management
University of Cincinnati
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