Bethanie Pliska
Vancouver
Summary
Offering personable and client-focused approach, eager to learn and develop in mental health services environment. Brings understanding of financial principles and effective communication skills to support customer and team member needs. Ready to use and develop problem-solving and customer service abilities in Program Assistant role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Banker
Riverview Bank
11.2023 - Current
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with team members to identify and correct cash drawer discrepancies, improving accuracy and accountability
- Oversaw the ordering of weekly and monthly supplies, ensuring timely delivery and alignment with budget.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Utilities Customer Service Specialist
City Of Vancouver
07.2022 - 11.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with department heads to meet and exceed service request deadlines
Member Service Representative
Columbia Credit Union
11.2021 - 07.2022
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
- Managed daily balancing tasks reducing discrepancies in accounting records while maintaining accuracy.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Gender Studies
Clark College
Vancouver, WA06.2020
Skills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Multi-Tasking
- Teamwork and collaboration
- Calm and professional under pressure
- De-escalation techniques
- Time management
- Problem Solving
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Client Relationship Banker
Riverview Bank
11.2023 - Current
Utilities Customer Service Specialist
City Of Vancouver
07.2022 - 11.2023
Member Service Representative
Columbia Credit Union
11.2021 - 07.2022
Associate of Arts - Gender Studies
Clark College
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
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