Bethanie Ruiz
abilene,Texas
Summary
Dynamic administrative professional with a proven track record at Hendricks Medical Center, excelling in customer service and data entry. Streamlined document management processes, enhancing retrieval efficiency by 30%. Adept in Microsoft Excel and skilled in fostering client relations, ensuring patient satisfaction through effective communication and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Hendricks Medical Center
04.2024 - Current
- Processed insurance claims and verified patient eligibility for seamless financial transactions.
- Coordinated communication between patients and healthcare providers, ensuring timely follow-ups.
- Maintained electronic medical records with attention to accuracy and confidentiality standards.
- Assisted in training new administrative staff on office protocols and software systems.
- Developed streamlined processes for document management, reducing retrieval times for patient information.
- Implemented patient feedback mechanisms to improve service delivery and satisfaction rates.
- Supported billing department by preparing accurate invoices and resolving discrepancies efficiently.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
Sales Associate
Drug Emporium
01.2021 - 04.2024
- Assisted customers with product selection, providing detailed information on features and benefits.
- Maintained accurate inventory levels through diligent stock management and restocking procedures.
- Processed transactions efficiently using point-of-sale systems, ensuring a smooth checkout experience.
- Collaborated with team members to create visually appealing product displays that enhanced customer engagement.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Trained new sales associates on store policies, procedures, and effective sales techniques to enhance team performance.
- Implemented promotional campaigns that increased foot traffic and boosted overall sales during peak periods.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Cooper High School
Abilene, TXSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Critical thinking
Certification
- Licensed esthetician - jan 2024
Languages
English
Full Professional
Timeline
Administrative Assistant
Hendricks Medical Center
04.2024 - Current
Sales Associate
Drug Emporium
01.2021 - 04.2024
High School Diploma -
Cooper High School