Bethanie Walker
Houma,LA
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash management at Houma City Court. Proven ability to enhance customer satisfaction and team productivity through effective training and conflict resolution. Skilled in cash handling and time management, consistently fostering a positive work environment and achieving operational excellence.
Overview
22
22
years of professional experience
Work History
Cashier Manager
Houma City Court
04.2020 - 05.2025
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Built positive relationships with customers to increase repeat business.
Supervisor
Rouses Market
04.2015 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Shift Manager
Popeyes® Louisana Kitchen
09.2009 - 04.2015
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Cashier Team Lead
Target
02.2003 - 08.2006
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
Northwest Highschool
Wichita, KS05.2006
Skills
- Customer service
- Cash handling and management
- Cash handling expertise
- Cash register operation
Timeline
Cashier Manager
Houma City Court
04.2020 - 05.2025
Supervisor
Rouses Market
04.2015 - 02.2020
Shift Manager
Popeyes® Louisana Kitchen
09.2009 - 04.2015
Cashier Team Lead
Target
02.2003 - 08.2006
Northwest Highschool
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