BethAnn Alexander
Hendersonville,TN
Summary
- A Results Oriented Global Supply Chain Senior Manager with over 25 years of experience within the Logistics, Transportation and Customer Service environments. Exceptional in building teams and creating business partnerships that drive improved performance, new concepts and organizational engagement. Extensive experience in developing Supply Chain solutions, process improvements, system implementations and positive cross functional relationships, resulting in numerous promotions. Skilled in the following Competencies:
- Logistics Leadership
- Project Management
- Systems Implementation
- Supply Chain Strategy
- Dealing with Ambiguity
- Transportation Mgmt.
- Team Building
- Vendor Relationships
- Sales
- Inventory Management
Overview
32
32
years of professional experience
Work History
Senior Manager- Logistics Execution
CHEP
Nashville
01.2023 - Current
- Responsible for a team servicing ~300k customer facing truckloads annually on-time and ~160k plant to plant truckloads (relocations) on-time
- Leading Service Improvement, Employee Experience, and Cost Out Initiative
- Direct customer issues transport budget
- Plant to plant relocations transport budget
- Collection transport budget
- Transport accessorial budget
- Meet with customers to collaborate on service and supply chain projects
- Monitor key performance indicators
- Identify cost saving opportunities and drive execution with management team
- Take appropriate action to meet the stated goals
- Maintain metrics, reports, and process documentation
- Monitor specific supply chain-based performance measurement systems
- Attract, hire, and coach successful future leaders
- Provide learning and growth opportunities
- Foster and retain high talent candidates
- Address performance that does not meet expectations / goals with direct reports
- Create policies or procedures for logistics activities
- Educates the Team about CHEP Pooled Supply Chain business areas strategies / plans
- Clearly defined roles, expectations, performance measurements
- Maintain an environment that respects diversity and guarantees open communication
- Provide great training and developmental opportunities
- Recognizes and acknowledges the contributions of others
- Oversees onboarding training and continuous improvement training of personnel
- Learn about the customer's challenges and objectives, both internal and external
- Identify ways to support them and overcome challenges
- Recommend optimal transportation modes, routing, equipment, or frequency
- Identify changes or challenges to management
- Delivers analysis of current service and cost reviews to determine areas of opportunity
- Supports strategic distribution and Logistics initiatives
- Develops positive relationship with third party providers, and ensures consistent achievement of expectation/ requirements.
Logistics Manager- Execution
CHEP
Nashville
01.2021 - Current
- Ensuring flawless execution and adherence to pre-established customer critical success factors
- Management of all areas of transportation to include safety, transportation, compliance, Transport Budget responsibility, distribution and customer service
- Management of assigned direct reports to include employee relation issues, performance management, and employee development
- Manage the day to day execution of orders and serve as 1st level of escalation for all issues
- Develops positive relationship with third party providers, and ensures consistent achievement of expectation/ requirements
- Request overtime as needed from Operations
- Coaching and Counselling of Direct Reports
- Authorize deviations from plan (one time)
- Recommend and implement cost savings solutions.
Customer Service Representative
CHEP
Nashville
01.2018 - 01.2021
- Develops and fosters customer relationships as the local expert for the CHEP program for accounts within assigned territory
- Develops multi-tiered location-level relationships and delivers a consistent approach to the customer through journey planning to ensure that customer loyalty drivers and life cycle touch points are resolved in a timely manner
- Maintains account health by ensuring the CHEP program and value proposition is leveraged with each customer interaction and provides transparent timely feedback to the customer to ensure overall account health is achieved for each location in assigned territory
- Supports all business objectives and efforts regarding profitability and asset utilization, including: growth through lane expansion, platform launches, location level on-boarding and intel gathering through retail store level visits
- Works with Commercial Sales Directors and Sales Managers to develop and implement customer specific supply chain savings initiatives that coordinate with strategic goals set by customer and CHEP commercial team
- Delivers issue resolution at location level by working cross functionally and in conjunction with Orlando-based Customer Service teams, and field Commercial teams to proactively maintain account health & controls
- Works with cross functional team members within Logistics, Transportation and Operations to: reduce product and service failures within assigned territory, identify savings opportunities for customers, or deliver other supply chain efficiencies because of leveraging CHEP within the supply chain
- Proactively manage asset productivity initiatives such as damage rate reduction and asset reuse helping to reduce rejections, cancellations and backlogs
- Resolves customer issues regarding pallet quality and ensures customer alignment of the CHEP Pallet spec thru Pallet Quest training, on-site quality audits and Pallet Handling training
- Adheres to and promotes Zero Harm by ensuring all organization expectations and assignments are executed with precision.
Sales Manager
Universal Traffic Service
Nashville
01.2015 - 01.2018
- Researches various published sources to create list of prospects to contact for marketing purposes
- Sign and implement potential clients
- Report to executive staff and associates on new clients
- Maintain favorable contacts and relationships with current accounts
- Provide technical sales support to account managers and traffic specialists
- Manage and maintain weekly sales prospects and study system
- Assists in the development and implementation of strategic sales plans to accommodate corporate goals.
Branch Manager
BNSF Logistics, LLC.
Nashville
01.2013 - 01.2015
- The ability to effectively sell transportation services; TL, LTL and IM
- Generate new business as a result of heavy direct communications with customers; Written and verbal
- The ability to hire and manage staff with the abilities to grow and service the business
- Meet or exceed annual net revenue forecast/budget as determined by management
- Coordinate with operations to provide exceptional service to the customer
- Effectively manage all activities of named customer and promote all company services to develop a growing customer base
- Manage travel and entertainment expenses within budgetary guidelines
- Maintain an ongoing program of self-improvement with respect to technical knowledge of customer activities and industry specific knowledge
- Ensure the company’s commitments to its employees including providing a safe and professional environment in which to work
- Perform any other related duties as required or assigned.
Field Account Senior Manager- Automotive Division
CHEP
Orlando
01.2011 - 01.2013
- Responsible for the creation and implementation of the Automotive program within the US, Brazil, Canada and Mexico
- Created and implemented a Customer Service Program that focused on order management, supply chain efficiency, metric reporting and increased customer satisfaction
- Implemented systems solutions for invoicing, reporting movements, data corrections, metric reporting
- Developed cross functional relationships to leverage existing organizational resources resulting in over $250K cost savings annually.
Customer Inventory Senior Manager
CHEP
01.2008 - 01.2011
- Accountable for building a team and restructuring the audit process to ensure that an automated, robust and sustainable procedure was implemented within the CHEP US business
- Implemented an automated audit process via CRM, hired and managed a successful team of 14 employees both field and within the office to work directly with the customers and managed the 3rd party inventory team
- Lowered the total days an account is in audit from exceeding 365 to 90 days on an average
- Initiated and managed the 3rd party relationship in outsourcing the auditing process resulting in the ability for the field employees to provide increased quality customer service.
Customer Service Manager- Tele-service/Field
CHEP
01.2002 - 01.2008
- Managed a team of 15 employees responsible for a large number of National Accounts
- Tasked with restructuring the team to ensure increased productivity and quality customer service was established
- Designed, created and implemented an account on-boarding implementation process that led to the development of an internal Implementation team
- Created an online campaign system that allowed us to reach out to all accounts electronically to notify individual locations of any negative metrics that may need to be adjusted
- Facilitated a 3 day customer service training course for the CHEP customer service team that would share best practices, system training and short cuts for increased productivity.
Logistics Manager
CHEP
01.1999 - 01.2002
- Led and developed several geographic regions within the Logistics organization
- Accountable for consistently delivering to customers on time at the lowest available freight cost
- Effective communication with multiple customers both internal and external to achieve desired results
- Participated on the launch team for the implementation of SAP the Logistics department in the implementation of SAP in North America
- Executed the start-up of The Home Depot & Wal-Mart accounts and developed and the process for their return program.
Logistics Coordinator/Depot Implementation
CHEP
01.1997 - 01.1999
- Responsible for assisting with the transition of a network of 200 third party service centers, replacing them with fewer facilities company owned and operated by CHEP to lessen the handling and transportation cost
- Facilitated the 3rd party transportation bid for dedicated carriers for each facility
- Coordinated the hiring of all employees within the shipping/receiving office
- Created all shipping/receiving processes within the shipping office at each facility.
Project Manager, Logistics and Fuel Service Desk Coordinator
JB Hunt Logistics
Lowell, AR
01.1992 - 01.1997
- On-site representative responsible for implementing on-site logistics
- Customers such as Dow Chemical, Westvaco Paper, Libbey Owens Ford Glass and JC Penny are examples of such customers.
Education
No degree -
Oklahoma Christian University
12.1991
Skills
- SAP
- Outlook
- Lotus Notes
- Siebel
- Business Warehouse
- Microsoft Word
- Excel
- PowerPoint
- MS Project
- DAT
- Internet Truckstop
- Sugar
Development
- Targeted Selection Recruiting Course (2000)
- Advanced Coaching (2000, 2005, 2008, 2010, 2013)
- Certified Project Management (1996)
- Safety Training (1997-2013)
- Assertive Communication for Managers (2009)
- Valencia College Managers Program (2013)
- Green Belt Training (2011)
References
References available upon request
Timeline
Senior Manager- Logistics Execution
CHEP
01.2023 - Current
Logistics Manager- Execution
CHEP
01.2021 - Current
Customer Service Representative
CHEP
01.2018 - 01.2021
Sales Manager
Universal Traffic Service
01.2015 - 01.2018
Branch Manager
BNSF Logistics, LLC.
01.2013 - 01.2015
Field Account Senior Manager- Automotive Division
CHEP
01.2011 - 01.2013
Customer Inventory Senior Manager
CHEP
01.2008 - 01.2011
Customer Service Manager- Tele-service/Field
CHEP
01.2002 - 01.2008
Logistics Manager
CHEP
01.1999 - 01.2002
Logistics Coordinator/Depot Implementation
CHEP
01.1997 - 01.1999
Project Manager, Logistics and Fuel Service Desk Coordinator
JB Hunt Logistics
01.1992 - 01.1997
No degree -
Oklahoma Christian University
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