Beth Ann Cruz
Oaklyn,NJ
Summary
Management level experience with 3-5 years in Food, Retail and Customer Service. Hardworking and ready to work within a team to achieve company goals as well as personal growth. Compassionate with strong organizational skills eager to secure entry-level supervising position.
Overview
5
5
years of professional experience
Work History
Server/Carside Specialist
Applebee's Neighborhood Bar & Grill
02.2024 - Current
- Dual-trained for multiple departments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Lead Keyholder
Dollar General Store
09.2022 - 08.2023
- Greet and Assist Customers
- Completed weekly pricing and advertisement compliances.
- Reset displays or rearranged racks and shelving based on seasonal planograms.
- Oversaw store operations by counting cash drawers, other necessary reports, reviewing equipment management, and supervising staff.
- Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
- Issue refunds, price overrides and exchanges.
- Completed all store opening and closing procedures.
Shift Supervisor
Starbucks
12.2021 - 07.2022
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Regulated inventory count, supply ordering and freezer pull during shift to successfully carry out store operations.
- Count register till, safe and change fund multiple times a day per company policy.
- Completed store opening and closing procedures.
Assistant Store Manager
Dunkin Donuts
10.2019 - 12.2021
- Maintained positive customer relationships by responding quickly to customer complaints or reviews.
- Delegated daily job duties to team members and completed weekly work schedules for employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Certificate - Pharmacy Technician
07.2025
Certification - Legal Assistant/Administrative
08.2012
Skills
- Self-Advocate
- Ability to analyze situations objectively and improvise for best possibly outcome
- Knowledgeable and proficient in computer and mobile operating systems and software
- Creative input and originality
- Exceptional optimism, communication and customer service
- General office/administrative tasks and procedures
- Ability to multi-task and maintain multiple responsibilities
- Safe, cashier balancing, EOD reports and cash deposit handling
- Comfortable with team collaboration and leadership
- Safety regulation and other compliance requirements
Timeline
Server/Carside Specialist - Applebee's Neighborhood Bar & Grill
02.2024 - Current
Sales Lead Keyholder - Dollar General Store
09.2022 - 08.2023
Shift Supervisor - Starbucks
12.2021 - 07.2022
Assistant Store Manager - Dunkin Donuts
10.2019 - 12.2021
Penn Foster Career School - Certificate, Pharmacy Technician
Harris School of Business - Certification, Legal Assistant/Administrative
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