Summary
Overview
Work History
Education
Skills
Timeline
Generic

BethAnn Laden

Saint Augustine,FL

Summary

Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 7 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced non-medical Care Provider offering 7 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in PCA. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 7 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.

Overview

11
11
years of professional experience

Work History

PCA

EliteLLC
Rochester, NY
08.2019 - 02.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.

PCA

Tender Loving Family Care
Brockport, NY
02.2015 - 08.2019
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Scheduled and accompanied clients to medical appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Monitored and assisted residents through individual service plans.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.

Assistant Manager

Dollar Tree Stores
Norwich, NY
07.2011 - 02.2015
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Monitored security and handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

High School Diploma -

Norwich High School
Norwich, NY
06.1973

Skills

  • Patient Transport
  • Sterilizing Equipment Use
  • Verbal and Written Communication
  • Emergency Response
  • Critical Thinking
  • Decision Making
  • Sound Judgment
  • Equipment Disinfection and Sterilization
  • Social Perceptiveness
  • Active Listening
  • Service-Oriented
  • Equipment Cleaning and Inspection
  • Linen Changing
  • Activities of Daily Living ADL Assistance
  • General Housekeeping
  • Materials Recycling
  • Patient Escorting
  • Patient Safety
  • Patient Relations
  • Patient Feeding

Timeline

PCA

EliteLLC
08.2019 - 02.2022

PCA

Tender Loving Family Care
02.2015 - 08.2019

Assistant Manager

Dollar Tree Stores
07.2011 - 02.2015

High School Diploma -

Norwich High School

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BethAnn Laden