Bethann Lewis
Calhoun,GA
Summary
Proven expert in enhancing operational efficiency and customer satisfaction, with a notable stint at Mohawk Industries Inc. Leveraged SAP and Power BI to streamline inventory processes, achieving significant error reduction. Demonstrates exceptional problem-solving and interpersonal skills, ensuring high levels of client retention and team productivity.
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Customer Service
Southern Chemical and Textile
10.2024 - Current
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Assisted in the development and implementation of new office policies to improve overall productivity.
- Contributed to a reduction in errors on invoices through meticulous review process before submission to customers.
Inventory Specialist
Mohawk Industries Inc
02.2024 - 10.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Coordinated with suppliers to ensure timely restocking of high-demand items, preventing potential sales losses.
Sales Support Specialist
Mohawk Industries Inc
11.2021 - 02.2024
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Coordinated responses and resources to handle special client requests.
- Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed and maintained relationships with key accounts and existing customers.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
Level IV Customer Service Specialist
Mannington Commercial
07.2015 - 11.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Associate Of Applied Science - Logistics And Supply Chain Management
Georgia Northwestern Technical College
Rome, GA05.2024
Highschool Diploma -
Gordon Central Highschool
Calhoun,Ga05.2006
Skills
Power BI
SAP
Outlook
AS400
Salesforce
Excel
Quickbooks
- Strong interpersonal skills
- Customer service
- Problem-solving
- Time management
- Dedicated team player
Timeline
Administrative Assistant/Customer Service
Southern Chemical and Textile
10.2024 - Current
Inventory Specialist
Mohawk Industries Inc
02.2024 - 10.2024
Sales Support Specialist
Mohawk Industries Inc
11.2021 - 02.2024
Level IV Customer Service Specialist
Mannington Commercial
07.2015 - 11.2021
Associate Of Applied Science - Logistics And Supply Chain Management
Georgia Northwestern Technical College
Highschool Diploma -
Gordon Central Highschool
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