BethAnn Prickett
Administrative Office Professional
Canton,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in meat processing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
Fresh Mark, Inc.
07.2012 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Teaching Assistant
Massillon Christian School
09.2010 - 06.2012
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Increased class participation by creating positive and inclusive classroom atmosphere.
CPR and First Aid Instructor
First CPR
06.2007 - 02.2011
- Enhanced student learning outcomes by incorporating real-life scenarios and hands-on training in first aid sessions.
- Taught basic first aid principles and techniques for adults and children following ABCs of first aid and treatment techniques for burns, bleeding and fractures.
- Evaluated student training by observing and tracking student performance.
- Instructed 50 students using fun teaching methods to promote class participation.
- Prepared classroom before class by unloading and setting up practice dummies, organizing workbook materials, and setting up projector screens for slideshows and instructional videos.
Education
Associate of Applied Business - Administrative Office Professional
12.2025
- Dean's List Fall 2023 and Spring 2024
- 3.8 GPA
Skills
- Sales Management
- Report updating
- Product tracking
- Problem-solving
- Inbound Customer Service
- Data Entry
- Product Knowledge
- Billing Adjustments and Refunds
- Customer Account Management
- Shipping procedures understanding
- Complaint resolution
- Product and service knowledge
Leadership Experience
Successfully trained new sales team members. Assisted with new hire panels.
Roles And Responsibilities
- Responding to customers
- Resolving customer issues
- Reporting and record keeping
- Digital and hardcopy filing
- Phone, email, and mail communication
- Compiling data analysis
- Collaborating with others
- Order processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Customer Care Representative - Fresh Mark, Inc.
07.2012 - Current
Teaching Assistant - Massillon Christian School
09.2010 - 06.2012
CPR and First Aid Instructor - First CPR
06.2007 - 02.2011
Stark State College - Associate of Applied Business, Administrative Office Professional
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