Summary
Overview
Work History
Education
Skills
Timeline
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Bethann Tucker

Summary

Detail-oriented and organized professional with a strong foundation in administrative support, payroll processing, and project coordination. Experienced in managing schedules, handling financial transactions, and ensuring efficient office operations. Background in interior design provides a creative perspective and excellent problem-solving skills. Proficient in multitasking, maintaining confidentiality, and delivering exceptional customer service. Adept at leveraging technical skills and software tools to streamline processes and achieve organizational goals.

Overview

11
11
years of professional experience

Work History

Payroll Specialist-Home Health Care Agency

AbbeyCare, Inc
Saint Paul, Minnesota
12.2019 - Current
  • Processed and distributed employee paychecks and direct deposits accurately and on time, resolving payroll discrepancies promptly
  • Prepared and maintained client and employee paperwork, ensuring compliance with company policies and regulations
  • Created, organized, and updated detailed client charts for efficient record-keeping and accessibility
  • Managed high volumes of inbound and outbound calls, providing resolutions to inquiries and transferring calls to appropriate departments
  • Maintained professional correspondence, including drafting and responding to emails and letters
  • Ensured accurate and efficient documentation for payroll processing, adhering to all confidentiality and compliance standards
  • Transferred funds for remittance accounts, ensuring accuracy and timeliness in accordance with financial regulations and company procedures
  • Supported administrative functions by organizing files, managing schedules, and assisting with day-to-day operations
  • Delivered exceptional service to employees, clients, and stakeholders, fostering a positive and professional environment

Administrative Assistant-Home Health Care Agency

AbbeyCare, Inc
Saint Paul, Minnesota
08.2016 - 12.2019
  • Professionally handled a high volume of incoming and outgoing calls, resolving inquiries, transferring calls, and addressing concerns for clients and employees
  • Managed the employee hiring process, including screening, onboarding, and conducting initial training sessions to ensure compliance with agency standards
  • Prepared, completed, and maintained accurate client and employee paperwork, ensuring all forms were compliant with regulatory requirements
  • Created and organized detailed client charts, maintaining up-to-date and accessible records to support seamless care delivery
  • Drafted and responded to emails, letters, and other correspondence, ensuring clear and professional communication
  • Processed job verifications for employees, ensuring accuracy and confidentiality
  • Coordinated the distribution of employee paychecks and direct deposits, resolving payroll inquiries promptly
  • Supported administrative operations by managing schedules, maintaining filing systems, and performing other clerical duties as needed
  • Delivered exceptional customer service, acting as the first point of contact for clients, employees, and stakeholders
  • Supported HR in maintaining employee records, onboarding new hires, and processing payroll

Debt Collector With Training and Supervision Experience

IC System
Saint Paul, Minnesota
01.2014 - 07.2016
  • Effectively managed accounts by contacting clients to negotiate and collect overdue payments while adhering to company policies and compliance standards
  • Maintained accurate records of all communications and payment arrangements in company systems
  • Provided on-the-floor training and mentorship to new and existing team members, ensuring a thorough understanding of collection techniques, compliance requirements, and system usage
  • Resolved escalated customer concerns with professionalism and empathy, balancing client satisfaction with company objectives
  • Assisted in developing and updating training materials to streamline onboarding and improve efficiency
  • Consistently met or exceeded collection goals while fostering a collaborative and results-driven team environment
  • Handle confidential business and employee information, ensuring strict compliance with HIPAA and internal data privacy policies

Education

Associates Degree - Interior Design

Art Institute International Minnesota
Minneapolis, Minnesota

Associates Degree -

Century College
White Bear Lake, Minnesota

Skills

  • Executive Support & Administrative Assistance
  • Microsoft applications
  • New employee processing
  • Excellent writing skills
  • Payroll processing
  • Interpersonal and written communication
  • Customer and client relations
  • ADP
  • Daily payroll activities
  • Persuasive communicator
  • Meeting deadlines
  • Calendar Management & Travel Coordination
  • Document & Data Management (HIPAA Compliant)
  • Cross-Functional Team Collaboration
  • Software Proficiency: Microsoft Office Suite
  • Payroll policies and procedures
  • Payment collection
  • Confidential information management
  • Relay hearing-impaired calls
  • Front desk operations

Timeline

Payroll Specialist-Home Health Care Agency

AbbeyCare, Inc
12.2019 - Current

Administrative Assistant-Home Health Care Agency

AbbeyCare, Inc
08.2016 - 12.2019

Debt Collector With Training and Supervision Experience

IC System
01.2014 - 07.2016

Associates Degree - Interior Design

Art Institute International Minnesota

Associates Degree -

Century College

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Bethann Tucker