BethAnn Wilson

• Streamlined checkout process for increased efficiency and reduced waiting times.
• Restocked and organized merchandise in front lanes.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
• Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
• Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
• Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.

• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Sought ways to improve processes and services provided.

Cashier and food prep and catered parties for BC/BS.