Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Beth Anne Scanlon
Fredericksburg,VA
Summary
Overview
11
years of professional experience
Work History
Intuit, Inc.Fredericksburg, VA
Account Executive
11.2019 - 08.2023
Job overview
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Maintained accurate records of all sales activities using CRM software systems.
- Participated in training sessions on topics related to sales techniques.
- Managed accounts by providing ongoing technical support after the sale was completed.
GEICO, Government Employees InsuranceFredericksburg, VA
Customer Service Representative
03.2017 - 01.2019
Job overview
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Maintained accurate documentation of all claim activity within designated system.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Teletech at HomeEnglewood, CO
Customer Service Representative
11.2012 - 03.2017
Job overview
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored new employees on procedures and policies to maximize team performance.
- Led on- and off-site customer support teams across multiple time zones.
Education
SUNY At BinghamtonBinghamton, NY
Bachelor of Arts from Sociology
12.1997
University Overview
Cayuga County Community CollegeAuburn, NY
Associate of Science from Business Administration
05.1992
University Overview
- Participated in Student Activities Board Chair, 1990-1992
- National Association for Campus Activities, Western New York Student Representative, 1991-1994
Skills
- Customer Relationship Management
- Pipeline Management
- Account Servicing
- Progress Reporting
- Account Management
- Sales Quota Achievement
- Product and Service Sales
- Customer Relationship Management (CRM)
- Sales Methodologies
- Customer Rapport
- Budget Management
Timeline
Account Executive
Intuit, Inc.
11.2019 - 08.2023
Customer Service Representative
GEICO, Government Employees Insurance
03.2017 - 01.2019
Customer Service Representative
Teletech at Home
11.2012 - 03.2017
SUNY At Binghamton
Bachelor of Arts from Sociology
Cayuga County Community College
Associate of Science from Business Administration
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