Bethanne VanderMolen

Accomplished Chief Compliance Officer with a proven track record, excelling in regulatory expertise and ethical leadership. Spearheaded a compliance program that significantly improved organizational performance. Skilled in audit coordination and team management, adept at driving change and fostering a culture of transparency and continuous improvement. Detail-oriented and dedicated to improving policies and procedures in all business areas. Hardworking and flexibe with quality-focused and proactive approach.

• Collaborated with clinical and operations team of in the development of COVID-19 protocols.
• Achieved reduction in outstanding payments and reimbursement in question from 2.5 million to $100,000 through effectively addressing appeals in Medicare, Medicaid, and third-party payor claims. Initial submission success rate boosted from 70% to over 93%.
• Reduced citations by 35% and reduced scope and severity of citations.
• Investigated, documented, and resolved OCR HIPAA breach investigation which led to no citations or financial penalties.
• Collaborated with IT and operations team in the completion of the organization's first security risk assessment and development of related risk analysis and work plan.
• Resolved OSHA investigations for multiple locations which led to reduced penalties.
• Achieved positive survey results through effectively developing protocols and plans including Emergency Preparedness Plans, OSHA Safety Plans, and Facility Assessments.
• Reduced employee injuries by 20% through creation and implementation of Safety Toolbox, Safety Committee, Job Hazard/Safety Analysis, and OSHA Safety programs.
• Achieved reduction in regulatory citations by creating required and necessary policies and introducing sharepoint and Relias for availability of such policies.
• Administered Relias Learning Management System to create a custom curriculum for supported entities to ensure regulatory compliance and improved employee success. Elevated training requirement compliance by over 200%.
• Developed contract tracking and review process. Assessed compliance areas and key provisions in contracts and enhanced the consistency of agreements. Managed Business Associates and vendors through life of the contract and ensured compliance with security requirements.
• Served in Human Resources during times when Corporate HR position was vacant, taking on functions such as Workers’ Compensation case management, writing job descriptions, conducting personnel file audits, serving as a subject matter resource, etc., and provided orientation, ongoing training, and support following hire.
• Supervised team of 20+ staff members who were part of the Compliance and Ethics Committee as the Chair of the committee.
• Supervised 20 compliance liaisons as part of the compliance program.
• Reduced settlement cost by 50% for professional liability/general liability cases.
• Improved customer satisfaction scores from 82% to 98% through development of collaborative tools with staff, patients, and families and regular personal customer interactions.
• Eliminated agency usage through expanded student training program, enhanced recruiting efforts, revamped orientation, and internal team development activities resulting in the ability to expand access to services and improved department performance.
• Created, grew, and directed post-acute therapy provider company in the Carolinas (Palmetto Rehab Solutions) and in Pennsylvania (Team Healthcare Management, LLC), under Palmetto umbrella. Provided inpatient, outpatient and home care services.

Jackie Woolard, Regional Vice President-Eastern Principle LTC

"I worked with Bethanne VanderMolen first as an administrator, then moving to a regional role and finally as a Director of Operations. Bethanne’s willingness to develop policies, teach and mentor, in my opinion, cannot be matched. Working with her as an administrator I learned so much. As I work with her in a regional role I learned more about compliance and policies. I started as a Director of operations in November 2019 working with her. Then the worst pandemic that has ever hit started in March 2020 . With Bethanne and our senior Nurse Consultant our company was able to develop and implement the ever-changing policies of Covid. Her work ethic never wavered in the stressful times. I hope to be able to work with her again in the near future."

Ronald Herbert, COO-Choice Health Management Services

"Bethanne is the complete professional that understands both the clinical and operational aspects of Compliance and Risk Management. Her dedication to her role is unsurpassed and was a pleasure to work with. She was professional in her approach and recommendations in both Compliance as well as Risk Management. She was well organized and focused.
I would hire her if I had a need/role with zero hesitations."

• 2020-2021 HCCA Compliance Institute Speaker, “SNF Compliance on a Quarter: Leveraging Your Resources to Implement an Effective Audit Plan”
• 2021-2022 HCCA Compliance Institute Submission, “Privacy Programs for SNF Providers: You May Not Know It, But You Need One