Bethanny Crouse
Gilbert,AZ
Summary
Capable hospitality server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in upscale establishments.
Overview
26
26
years of professional experience
Work History
Owner, CEO
Livin' And Givin'
07.2009 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated team members to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Business Owner
The Coffee Cart, INC
01.2006 - 02.2012
- Prepared bank deposits and handled business sales, returns and transaction reports as well as all purchase orders.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
Owner/CEO
The Dog House, INC
10.2004 - 10.2011
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Licensed General Contractor
Crouse Contracting
01.2002 - 01.2011
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Mentored and trained construction crews on best practices for high-performing site teams.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
- Implemented strategies to reduce costs, improve productivity and reduce waste.
Bartender/Fine Dining Server
The Ritz Carlton, Bachelor Gulch
01.2002 - 01.2005
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender/Fine Dining Server
The Ritz Carlton, Naples
01.1998 - 01.2002
Education
High School Diploma -
Penn State University
Abington, PASkills
- Hospitality Service Expertise
- Business Management
- Suggestive Selling
- Wine Pairings
- Food and Beverage Pairings
Timeline
Owner, CEO
Livin' And Givin'
07.2009 - Current
Business Owner
The Coffee Cart, INC
01.2006 - 02.2012
Owner/CEO
The Dog House, INC
10.2004 - 10.2011
Licensed General Contractor
Crouse Contracting
01.2002 - 01.2011
Bartender/Fine Dining Server
The Ritz Carlton, Bachelor Gulch
01.2002 - 01.2005
Bartender/Fine Dining Server
The Ritz Carlton, Naples
01.1998 - 01.2002
High School Diploma -
Penn State University
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