Overview
Work History
Education
Skills
Timeline
Generic

Bethannye Mathis

Marlin,TX

Overview

4
4
years of professional experience

Work History

Team Member

Freebirds World Burrito
06.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Developed marketing materials to promote in-store events and special promotions.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
  • Fostered positive work environment, leading by example and offering support to team members as needed.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Shift Leader

Dairy Queen Store
06.2024 - 08.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Scheduled team members for shifts based on business needs and customer demand.

Cashier Team Lead

Dairy Queen Grill & Chill
07.2021 - 01.2024
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Answered customer questions and provided store information.
  • Analyzed sales data reports to identify trends in customer buying habits.

Education

High School Diploma -

Riesel School
Riesel, TX
05.2025

Skills

  • Customer Service Management
  • Production Scheduling
  • Equipment Troubleshooting
  • Operations Support
  • Production Reporting
  • Interpersonal Relations
  • Complaint resolution
  • Problem-Solving
  • Issue Resolution
  • Team Leadership
  • Role Modeling
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Following instructions
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Computer skills
  • Heavy lifting
  • Creativity and innovation
  • Organizing work stations
  • Goal setting and achievement
  • Product knowledge
  • Complex Problem-solving
  • Training and mentoring
  • Relationship building
  • Order preparation
  • Team building
  • Sales expertise
  • Facility cleaning
  • Area and facility cleaning
  • Continuous development
  • Sales and marketing
  • Equipment operation
  • Equipment maintenance
  • Task prioritization
  • Staff education and training
  • Quality inspections

Timeline

Team Member

Freebirds World Burrito
06.2025 - Current

Shift Leader

Dairy Queen Store
06.2024 - 08.2024

Cashier Team Lead

Dairy Queen Grill & Chill
07.2021 - 01.2024

High School Diploma -

Riesel School

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Bethannye Mathis