Beth Spears
Steele,KY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Csr
Medimpact
San Diego, CA
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Education
Diploma - Didn’t Have One
Feds Creek High School
Feds Creek06.1979
Skills
- Call Documentation
- Data Entry and Maintenance
- Understanding Customer Needs
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Efficient and Detail-Oriented
- Cash Register Operations
- Call Transfers
- Teller Transactions
- Educational Opportunities
- Information Inputting
- Electronic Information Systems
- Customer Service and Assistance
- Consulting Supervisors
- Document Conversion
- Inbound and Outbound Calling
- Telephone Management
- Credit Card Payment Processing
- Inquiry Requests
- Auto Dialers
- Customer Inquiry Response
- Microsoft Exchange
- Skilled in Microsoft Office
- Membership Registrations
- Cultural Awareness
- Policy and Procedure Adherence
- Correcting Discrepancies
- Sales Quota Achievement
- Pizza Making
- Mobility Devices
- Complaint Response
- Directing Calls
- Online Chat
- Corrective Actions
- Sales Report Generation
- Recommending Solutions
- Billing Adjustments and Refunds
- Bagging Groceries
- Dispatching Workers
- Excellent Attention to Detail
- Query Escalation
- Generating Receipts
- Answering Emails
- Proficiency in Microsoft Office and G Suite
- Team-Oriented and Cooperative
- Patient and Empathetic
- Insurance Recommendation
- Proactive Self-Starter
- Livechat Messaging
- Computer Proficiency
- Solving Customer Concerns
- Microsoft PowerPoint
- Merchandise Orders and Exchanges
- Document and Records Management
- Promotional Information
- Legal Terminology
- Call Volume and Quality Metrics
- Sales and Upselling
- Critical Thinking
- Customer Information Databases
- Assisting Dispatch
Timeline
Csr
Medimpact
10.2021 - Current
Diploma - Didn’t Have One
Feds Creek High School
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