Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Aanerud

King George,VA

Summary

Proven leader and adaptable professional with a track record of exceeding sales targets by over 20% at Verizon Wireless. Skilled in customer service and creative thinking, fostering long-term client relationships and driving team success. Demonstrates continuous learning attitude and exceptional time management, ensuring high-quality outcomes in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Wood Worker Business Owner

Rosie's Leisure LLC
03.2016 - Current
  • Work fast to complete tasks and meet daily deadlines.
  • Clean and straighten work areas to maximize productivity and safety.
  • Load, unload, and move material to and from storage and production areas.
  • Consistently meet deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Establish strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
  • Research and learn new ideas to provide customers with a wider range of skilled work
  • Develop strong customer service and product knowledge skills to enhance individual and team performance.
  • Take customer requests and orders.
  • Draw up plans and estimates for customers custom orders and requests.
  • Attend events as a vendor and provide an eye catching booth to enhance the quality of the event.

Swim Instructor Coordinator and Supervisor

YMCA
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Coordinated times, days and schedules for optimal use of equipment, instructors, space and lifeguards on duty.
  • Hired and trained new instructors ensuring the use of the curriculum set.

Red Cross Certified Lifeguard Trainer

YMCA
  • Instructed and trained potential new lifeguards through the set Red Cross curriculum and standards.
  • Recertified acting lifeguards to maintain proper certification and protocol.
  • Held monthly meetings for evaluation of current lifeguard skill and provided information on changes in Red Cross requirements.
  • Taught baby sitting courses to teens for ages 13+ and certified them through the Red Cross

Lifeguard

YMCA
2013
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.

Swim Lesson Instructor

YMCA
2012
  • Increased student confidence in the water through positive reinforcement and gradual progression of skills.
  • Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
  • Developed engaging lesson plans focusing on fundamental swimming techniques, water safety, and stroke improvement.
  • Enhanced swim lesson effectiveness by incorporating various teaching methods and styles tailored to individual student needs.
  • Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.

Sales Supervisor

Verizon Wireless
- 06.2010
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled cash with care while making sales, checking sales representatives in and out for the day, along with opening and closing the store.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.

Sales Representative

Verizon Wireless
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Customer Service Representative

Verizon Wireless
08.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Front End Supervisor

Albertsons
- 08.2005
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.

General Merchandiser

Albertsons
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
  • Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Worked with department managers to maintain adequate inventor for regular and promotional demand.
  • Streamlined merchandise organization for enhanced store appearance and easier customer navigation.
  • Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
  • Designed product displays to attract customers and increase sales.
  • Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.

General Grocery Employee

Albertsons
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed knowledge of all departments and adhered to daily changes in schedule according to where I was needed for the day
  • Performed cash handling responsibilities working as a cashier including opening and closing for the shift.


Cashier

Albertsons
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Courtesy Clerk

Albertsons
1999
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
  • Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
  • Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
  • Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.

Education

High School Diploma -

San Luis Obispo High School
San Luis Obispo, CA
06.2002

Skills

  • Customer Service
  • Patience and Empathy
  • Time Management
  • Creative Thinking
  • Professionalism, Dependable and Punctuality
  • Flexibility and Adaptability
  • Reliable and Responsible
  • Leadership and Coaching
  • Relationship and Community Building
  • Relationship Building
  • Adaptability and Dependability
  • Continuous Learning Attitude

Timeline

Wood Worker Business Owner

Rosie's Leisure LLC
03.2016 - Current

Customer Service Representative

Verizon Wireless
08.2005

Swim Instructor Coordinator and Supervisor

YMCA

Red Cross Certified Lifeguard Trainer

YMCA

Lifeguard

YMCA
2013

Swim Lesson Instructor

YMCA
2012

Sales Supervisor

Verizon Wireless
- 06.2010

Sales Representative

Verizon Wireless

Front End Supervisor

Albertsons
- 08.2005

General Merchandiser

Albertsons

General Grocery Employee

Albertsons

Cashier

Albertsons

Courtesy Clerk

Albertsons
1999

High School Diploma -

San Luis Obispo High School

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Bethany Aanerud