Bethany Adams
Jacksonville,FL
Summary
Proficient armed security professional with supervisory experience in coordinating services, staffing, training, and client relations. Expertise in firearms safety, emergency response, crisis management, and conflict resolution. Demonstrated ability to make calm decisions and maintain situational awareness while effectively communicating with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Armed Shift Supervisor
Allied Universal Security
Jacksonville, FL
08.2022 - 10.2026
- Coordinated quality security services on assigned shifts, ensuring client standards through operational oversight and effective communication.
- Supervised staff on assigned shifts, coaching, recognizing, and disciplining within approved empowerment range to uphold performance standards.
- Handled crisis situations at client sites calmly and efficiently, using sound judgment and crisis-management skills to support safe resolutions.
- Served as liaison between the client, Account Manager, Field Operations Manager, and professional security officers to support timely issue resolution.
- Communicated shift staffing needs to the Account Manager or Operations Manager to maintain security coverage.
- Ensured officers received comprehensive training, enhancing technical and professional skills to improve shift readiness and service quality.
- Applied strong written, oral, and interpersonal communication skills to collaborate professionally with all levels of personnel and the general public.
- Delivered exceptional customer service while operating innovative wireless technology and client-specific computer systems at assigned sites.
- Addressed employee grievances with district or regional Human Resources support and Account or Operations Managers, promoting effective workplace resolution.
Armed Security Officer
Kings Bay Submarine Naval Base
Kings Bay, GA
08.2018 - 08.2022
- Applied firearms-handling and safety expertise to support secure operations and uphold established weapons-safety standards.
- Applied knowledge of security protocols and procedures to monitor conditions and maintain a secure environment.
- Maintained composure under pressure and demonstrated heightened situational awareness to assess changing conditions effectively.
- Built trust with clients and colleagues through strong communication and interpersonal skills while coordinating security operations.
- Maintained composure under pressure and utilized heightened situational awareness to effectively assess and respond to changing conditions.
- Resolved conflicts and managed crises with sound judgment, de-escalating situations to protect people and property.
- Responded to emergencies promptly, building trust with clients and colleagues through reliable communication and professional conduct.
Education
Phlebotomy And EKG Technician - Phlebotomy And EKG Technician.
Florida Medical Training Institute
Jacksonville, FL 09.2011 - 02.2012
Skills
- Crisis management
- Security management
- Access control
- Surveillance systems
- CCTV monitoring
- Weapons safety
- Incident reporting
- Radio dispatch
Timeline
Armed Shift Supervisor
Allied Universal Security
08.2022 - 10.2026
Armed Security Officer
Kings Bay Submarine Naval Base
08.2018 - 08.2022
Phlebotomy And EKG Technician - Phlebotomy And EKG Technician.
Florida Medical Training Institute
09.2011 - 02.2012