BETHANY A DELORENZO
Biddeford,ME
Summary
Dynamic Residential Manager at 3Rivers with a proven track record in enhancing resident satisfaction and staff retention. Expert in care and emergency response, I successfully implemented individualized care plans and streamlined operations, fostering a collaborative environment that improved overall agency efficiency. Committed to advocating for residents' rights and well-being.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Residential Manager
3Rivers
10.2019 - Current
- Assisted in managing daily operations of residential facilities
- Supported development and implementation of resident engagement programs
- Collaborated with staff to ensure compliance with safety regulations
- Maintained accurate records of resident activities and reporting incidents
- Contributed to maintaining a positive living environment for residents
- Facilitated communication between residents, families, and service providers
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
- Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on state licensing regulations and changes and applying best practices in residential care management.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members for safety.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Devised and implemented patient and resident care plans, programs, policies and procedures.
- Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Conducted property move-ins, move-outs and walk-through inspections.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for residents and staff.
- Provide on-going extensive specialized medical care such Hospice Care and Medical Add-ons to provide the residents with service plans that meet their changing needs.
- Provided feedback and assistance with implementing a new documentation system ICM as well as extensive training in therap.
- Completing weekly payroll forty+ staff in the UKG system.
- Completing agency interviews and placing newly hired staff within programs.
Program Administrator
Waban
08.2013 - 09.2019
- Led coordination of program logistics, ensuring compliance with policies and regulations.
- Developed and implemented training materials for staff, enhancing operational efficiency.
- Monitored program performance metrics, identifying areas for improvement and optimization.
- Facilitated communication between departments, streamlining workflows and information sharing.
- Managed schedules and resources for multiple projects, maximizing team productivity.
- Mentored junior staff in program processes, fostering a collaborative work environment.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Developing behavior plans with extensive training in Aggression and Autism.
Program Manager
Port Resources
02.2002 - 08.2013
- Spearheaded cross-functional project teams to enhance program delivery and stakeholder engagement.
- Developed and implemented strategic plans aligning with organizational goals, improving overall efficiency.
- Facilitated regular status meetings to communicate project progress and resolve issues proactively.
- Mentored junior team members, fostering a collaborative environment and enhancing skill development and training team members through Advanced Mandt Instructor and resident specific training of crisis management and safe implementation while working closely with the Three Person Committee.
- Assisting and creating an independent documentation program to meet state regulations and training team members on the system.
Education
High School Diploma -
Biddeford High School
Biddeford, MESkills
- Property management
- Operations management
- Staff management
- Budgeting and financial management
- Policy enforcement
- Emergency response
- Treatment Planning
- First aid and CPR
- Employee retention
- Complaint handling
- Medication management
- 40 Hour CRMA
- Treatment support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
Certification
- 40 Hour CRMA, 3 Rivers 2001-2025
- Mandt
- First Aide CPR
Timeline
Residential Manager
3Rivers
10.2019 - Current
Program Administrator
Waban
08.2013 - 09.2019
Program Manager
Port Resources
02.2002 - 08.2013
High School Diploma -
Biddeford High School