Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bethany Allen

Kennebunk,ME

Summary

Proven leader with extensive experience in team management and customer service excellence, notably at Hannaford Supermarket. Skilled in cash handling and fostering positive customer interactions, I've successfully trained teams to exceed service goals, enhancing customer satisfaction and operational efficiency. Demonstrates a flexible approach and a commitment to continuous improvement, achieving significant advancements in workplace culture and performance metrics.

Overview

24
24
years of professional experience

Work History

Management

Hannaford Supermarket
08.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
  • Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
  • Trained new employees on cashier operations, fostering competence in register use, customer interaction techniques, and store policies.
  • Handled returns and exchanges professionally while adhering to company policy guidelines, ensuring satisfactory resolutions for customers.

Management Team Member

Colonial Pharmacy
04.2022 - Current
  • Managed cross-functional projects, ensuring timely completion and alignment with company goals.
  • Established performance metrics to track progress and drive continuous improvement efforts within the management team.
  • Championed diversity and inclusion efforts within the organization, resulting in a more inclusive workplace culture.
  • Enhanced communication between departments by establishing regular meetings and progress updates.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Management Trainee

Panera Bread
10.2020 - 10.2022
  • Assisted with onboarding of new employees by providing training and development resources.
  • Improved product quality by overseeing implementation of stricter quality control measures.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Management

Hampton By Hilton
03.2019 - 08.2021
  • Adhered to various Safety Management Protocol standards.
  • Supported management team for general administrative support.
  • Reported safety issues or accidents to management.

Manager

Mcdonalds, RHC Management
08.2000 - 11.2020
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Management

CVS Pharmacy
09.2008 - 04.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Education

High School Diploma -

Kennebunk High School
Kennebunk, ME
06.1997

Skills

    Customer Service

    Team Leadership

    Cash Handling

    Positive Attitude

    Punctual and Reliable

    Flexible Schedule

    Team Management

    Cash Register Operation

    Cash handling expertise

    Store Opening and Closing

    Money Handling

    Cashier training

    Product restocking

    New Hire Training

    Opening and closing procedures

Timeline

Management

Hannaford Supermarket
08.2022 - Current

Management Team Member

Colonial Pharmacy
04.2022 - Current

Management Trainee

Panera Bread
10.2020 - 10.2022

Management

Hampton By Hilton
03.2019 - 08.2021

Management

CVS Pharmacy
09.2008 - 04.2018

Manager

Mcdonalds, RHC Management
08.2000 - 11.2020

High School Diploma -

Kennebunk High School

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Bethany Allen