Bethany Anderson
Scottsdale
Summary
Business Operations Analyst with 5 years of progressive experience in both commercial and residential mortgage lending. Proficient in analyzing workflows, mitigating risk, and driving efficiency through documentation and strategic project support. Experienced in both residential and commercial lending, with a strong focus on internal operations, process improvement, transformation initiatives, and procedure authorship.
Overview
5
5
years of professional experience
Work History
Business Operations Analyst – Lending Services Compliance
U.S. Bank
Tempe
06.2023 - Current
- Lead cross-functional transformation projects to streamline internal processes, reduce risk, and improve efficiency across multiple teams. Key roles include monitoring project progression, enforcing deadlines, facilitating meetings, coordinating with internal partners, conducting research, performing UAT testing, and developing training resources for successful implementation.
- Develop significant expertise in related processes including the perfection and release of collateral and audit oversight for floor plan loans supporting dealership financing.
- Partner with risk and compliance teams to refine processes tied to regulatory RCSA controls, SOX controls, and assist in related audits. Resolve complex operational issues through research and analysis, ensuring audit readiness and resolution.
- Author and maintain a high volume of standard operating procedures (SOPs). Work directly with subject matter experts (SME) and leadership to assess processes, capture SME knowledge, and create new procedures for evolving business needs.
- Facilitate best practice meetings and team meetings to align documentation with workflows.
- Build and maintain centralized SharePoint sites to improve accessibility, collaboration, and knowledge management.
- Manage documentation and training efforts for new systems and processes, including onboarding guides. Train and mentor team members, supporting role transitions and continuity across business lines.
Asset Management Administrator – Collateral Control
MUFG Union Bank (Acquired by U.S. Bank)
Tempe
08.2022 - 06.2023
- Managed accounting and reconciliation of escrow-related General Ledger (GL) accounts, including escrow refunds, tax disbursements, and clearing accounts. Conducted detailed research to validate charges, reconcile discrepancies, and support reporting.
- Coordinated with internal partners to issue refunds and property tax disbursements, including mass payments, tracked wire confirmations, and GL entries.
- Oversaw vault operations for both dual custody negotiable collateral (stocks, bonds, powers) and single custody vehicle titles, ensuring secure access and compliancy standards.
- Managed intake, filing, and tracking of original recorded documents and post-funding loan packets, ensuring pledge eligibility and compliance.
- Assisted with collateral release functions including processing vehicle title releases and supporting UCC release workflows within loan tracking systems.
- Partnered in acquisition related projects. Led full physical inventory of negotiable collateral and vehicle titles, ensuring accuracy of related internal files and systems.
- Audited and cleaned up legacy records to resolve document tracking issues from prior years. Supported vault relocation by preparing, inventorying, and documenting physical files for secure transfer to the primary vault facility.
Executive Loan Processor – Residential Refinance
Rocket Mortgage
Phoenix
02.2021 - 05.2022
- Specialized in high-complexity, escalated, residential refinance files requiring discretion and exceptional client care. Processed loans in full compliance with FHA, VA, Conventional, and government guidelines.
- Served as primary liaison between clients, loan officers, internal business lines, and third-party partners. Coordinated effectively with title companies, underwriters, insurance providers, tax authorities, and appraisal management companies to clear outstanding conditions.
- Provided accurate and thorough status updates to clients, internal partners, and verified third parties.
- Conducted analysis of borrower documentation. Applied problem-solving strategies to expedite processing and ensure smooth closings.
- Built and maintained strong client relationships, consistently achieving 98–100% satisfaction.
- Partnered with leadership to resolve escalated issues, reducing delays and improving efficiency. Recognized for managing a high-volume of complex files with compliance and accuracy.
Payoff Specialist – Vendor Analyst
Rocket Mortgage
Phoenix
07.2020 - 02.2021
- Obtained and processed payoff documentation to ensure accurate and timely loan closings. Partnered with third-party lenders and lien-holders to obtain accurate documentation.
- Reviewed and analyzed title commitments, credit reports, and payoff statements to confirm accuracy of lien details, property schedules, and financial figures.
- Processed returned documentation, verified sensitive payoff dates and amounts. Updated loan systems of record.
- Supported resolution of complex payoff scenarios, including private lien holders and delayed documentation, by coordinating across internal and external stakeholders to avoid closing delays.
- Ensured all payoff processing complied with investor requirements, lending regulations, and internal policies.
- Trained new team members; assessed individual skillsets and provided constructive feedback to leadership with a focus on strengthening overall team performance.
Education
Licensed Esthetician - Esthiology
Aveda Institute Phoenix
Tempe, AZ01.2014
Comprehensive Laser Technology
National Laser Institute
Scottsdale, AZ01.2014
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Microsoft Excel (365) Associates Certification Certiport 2024 - Core data analysis, manipulation, and presentation
- Microsoft Visio: Workflow creation and process mapping
- Microsoft SharePoint: Site creation, workflow support, and document management
Skills And Recognition
- Business Analysis, Process Improvement, Risk Mitigation, Documentation, SOPs
- Collateral Compliance, Commercial Lending, Mortgage Lending, Loan Processing
- Leadership, Training, Mentorship, Cross-Functional Collaboration, Audit Readiness
- Recognized with multiple awards for transformation, documentation, and operational excellence
References
References available upon request.
Timeline
Business Operations Analyst – Lending Services Compliance
U.S. Bank
06.2023 - Current
Asset Management Administrator – Collateral Control
MUFG Union Bank (Acquired by U.S. Bank)
08.2022 - 06.2023
Executive Loan Processor – Residential Refinance
Rocket Mortgage
02.2021 - 05.2022
Payoff Specialist – Vendor Analyst
Rocket Mortgage
07.2020 - 02.2021
Licensed Esthetician - Esthiology
Aveda Institute Phoenix
Comprehensive Laser Technology
National Laser Institute
Similar Profiles
Whitney MillerWhitney Miller
Customer Service Expert at U.S. BankCustomer Service Expert at U.S. Bank
Jolene KilpatrickJolene Kilpatrick
Bank Teller at U.S. BankBank Teller at U.S. Bank
Ramon HernandezRamon Hernandez
Assistant Vice President at U.S. BankAssistant Vice President at U.S. Bank
Caroline HornerCaroline Horner
Collections Agent /Customer Service Representative at U.S. BankCollections Agent /Customer Service Representative at U.S. Bank
Aiden FlanaganAiden Flanagan
Sales Agent at Zaghorn MarketingSales Agent at Zaghorn Marketing