Summary
Overview
Work History
Education
Skills
Timeline
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Bethany Andrews

Bartlett,TN

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

16
16
years of professional experience

Work History

Assistant Manager

LL Flooring
01.2018 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Monitored store security and enforced loss prevention policies
  • Created a customer-centric shopping experience that resulted in a 42% increase in customer satisfaction
  • Coordinated with vendors to ensure timely delivery
  • Monthly display resets
  • Forklift Certified
  • Communicated regularly with customers to gain insights into their needs.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Sales Specialist

Lowes
05.2016 - 01.2018
  • Assisted customers with special orders for their custom projects
  • Processed transactions accurately and efficiently ensuring that all transactions were completed within the established time frame
  • Learned and followed all store policies and procedures resulting in fewer mistakes and improved customer service
  • Assisted in pulling orders and doing weekly inventory reports
  • Merchandising resets

Retail Sales

BDA, FedEx Co. Store Retail Sales
08.2008 - 05.2016
  • Managed daily store operations,including customer service, inventory management and team leadership
  • Provided exceptional customer service to ensure customer satisfaction and loyalty Trained and supervised team members, promoted a positive and productive work environment
  • Assisted with payroll and scheduling
  • Ensured compliance with company policies and procedures, Utilized strong communication and leadership skills to effectively resolve customer issues and maintain high levels of customer satisfaction

Barista

Java Cafe
07/06/06 - 07/08/08
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Education

GED -

Hope Works
06-2023

Skills

  • Retail Operations
  • Retail Operations Management
  • Customer Relations
  • Sales Strategies
  • Staff Training and Development
  • Product branding
  • Project management abilities
  • Customer rapport
  • Money Handling
  • Customer Service
  • Orientating and training
  • Positive Attitude
  • Effective Communication
  • Professional Demeanor
  • Organizational Skills

Timeline

Assistant Manager

LL Flooring
01.2018 - Current

Sales Specialist

Lowes
05.2016 - 01.2018

Retail Sales

BDA, FedEx Co. Store Retail Sales
08.2008 - 05.2016

Barista

Java Cafe
07/06/06 - 07/08/08

GED -

Hope Works

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Bethany Andrews