Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
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Bethany Andrews

The Colony,TX

Summary

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.

Overview

4
4
years of professional experience

Work History

Senior Accounts Receivable Coordinator

Sheraton Arlington Hotel
Arlington, TX
07.2022 - Current
  • Reconciled customer statements against internal records to identify any discrepancies or errors.
  • Processed credit card payments for customers through a secure online portal.
  • Worked collaboratively with other departments such as Sales and Customer Service to resolve outstanding issues quickly.
  • Verified accuracy of invoices prior to distributing them to customers.
  • Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
  • Compiled weekly and monthly reports summarizing total amounts collected from each group.
  • Implemented effective billing procedures, reducing errors and improving customer satisfaction.
  • Oversaw credit risk assessments and established credit limits for new and existing groups that were going to have an event at the hotel.
  • Completed daily accounts receivable ledger reconciliations.

Front Desk Assistant Manager/Supervisor/Lead

Sheraton Arlington Hotel
07.2022 - Current
  • Updated room availability status for front office system and property management software system.
  • Ensured that all security procedures were followed according to company policy.
  • Balanced daily reports, and deposited funds into designated accounts.
  • Attended regular meetings with department heads to discuss policies and procedures.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Trained new employees on proper front desk operations and customer service techniques.
  • Created and optimized employee schedules for shift coverage.
  • Welcomed large volume of guests and improved overall customer service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Organized monthly meetings with staff covering goals, scores, scheduling, and safety precautions.

Lead Post-Closing Shipping Coordinator

Lennar Title
Irving, TX
01.2021 - 06.2022
  • Audited closed loans for completeness and accuracy of documentation.
  • Managed shipping documents to ensure accuracy and compliance with applicable regulations.
  • Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
  • Created purchase orders for materials needed to fulfill customer orders.
  • Developed relationships with carriers to negotiate rates and obtain capacity when necessary.
  • Inspected incoming shipments for accuracy against purchase orders prior to acceptance.
  • Trained new employees on shipping procedures and best practices.
  • Resolved issues related to damaged or lost shipments in a timely manner.
  • Pulled reports weekly and held weekly meetings with coworkers for goals and regulations for manager.

Education

High School Diploma -

Sam Houston High School
Arlington, TX
06-2010

Skills

  • Credit management
  • Staff Management
  • Office meetings
  • Staff Training and Development
  • Problem-solving skills
  • Shift Scheduling and Calendar Management
  • Oral and Written Communications
  • Customer Relations
  • Daily Reporting
  • Conflict and Issue Documentation
  • Employee Training
  • Corporate Branding and Policy Enforcement
  • Safety and Security Procedures
  • Inventory Oversight
  • Hospitality services

Affiliations

I have a true passion for cooking and hosting family parties for holidays or birthdays. I love trying new foods and experiencing all different cultures. I am the definition of social butterfly. I love connecting with people and giving assistance with problem solving. Knowing I have helped atleast one person a day helps me sleep easier.

Languages

Spanish
Professional
Portuguese
Elementary

Accomplishments

  • Employee of the month: Front of house and back of house 3 times
  • Many promotions in Sheraton through my time here have included: lead, supervisor, Assistant manager to the Operations manager, and Senior Accounts Receivable while the director of the department left. (currently managing accounting now)

References

References available upon request.

Timeline

Senior Accounts Receivable Coordinator

Sheraton Arlington Hotel
07.2022 - Current

Front Desk Assistant Manager/Supervisor/Lead

Sheraton Arlington Hotel
07.2022 - Current

Lead Post-Closing Shipping Coordinator

Lennar Title
01.2021 - 06.2022

High School Diploma -

Sam Houston High School

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Bethany Andrews